Customer Service Adidas Manila (Luzon)

Functional To develop & implement the strategy for the Customer Service organization inline with the global/area strategy, aiming for maximum customer satisfaction. To establish the most effective and efficient framework for the Customer Service organization jointly with the Country Manager in-line with adidas group standards. To lead and manage the day to day Customer Service activities, ensuring reliability and responsiveness to customer requests and complaints. To ensure proper administration, documentation and financial reconciliation of the customer base. To lead the management of sales order process – sales order collection, reservation & confirmation. To co-lead with Ops and Finance the product delivery process so that our customer commitments are achieved - OTIF. To co-lead the Inventory Management programme. To work with the Sales team to develop close gap strategies. Team Management: To staff most suitable persons in direct report positions in alignment with the Country Manager. To set personal objectives, targets, guidelines and regularly evaluate performance. To develop the functional and social skills of direct reports. To manage all reports as an integrated team by setting team objectives, targets and guidelines. To ensure smooth cooperation of all direct reports along all interfaces. Controlling: To control and report department KPI’s To ensure efficient monthly forecasting & reporting To monitor and report on order status and compliance at a customer level. Compliances: To observe both global and local policies and procedures in all dealings; Support APAC changes and directions; Perform other tasks as may be assigned from time to time

about 2 years ago

Customer Service Sykes Philippines Manila (Luzon)

about 2 years ago

Lead Customer Service Wells Fargo Bank Manila (Luzon)

Support management in the daily administration of individuals that handle customer inquiries and issues for efficient performance and overall effectiveness of customer service team Provide feedback and present ideas for improving or implementing processes and tools with customer service area impact Perform or guide others on complex escalated customer issues or concerns that require planning, evaluation, and interpretation Prioritize work and provide day to day work leadership and mentorship to Customer Service Representatives Lead or contribute to improve processes, policies, team performance, and customer satisfaction that require coordination among customer service teams Provide guidance and subject matter expertise to Customer Service Representatives on managing the day to day administration Handle customer interactions and communicate with other departments to resolve escalated issues and provide a best in class customer experience

about 2 years ago

Customer Service United Parcel Service (M) Sdn Bhd Kuala Lumpur (Kuala Lumpur)

Understand UPS service, product, systems and procedure Handle incoming calls for pick up, track and trace, complaints, claims, service guarantees, price quotation, service information, export shipments exception and other enquiries in professional manner Update the pick up arrangement, UPS supply request and tracking follow up. Identify and record customer concern or issues Recommend solutions to service concerns to management And any other duties assigned from time to time

about 2 years ago

Customer Service iCHEF Taipei (Northern Taiwan)

Logical ability; able to judge the causal relationship of events, and be able to sort out problems Observational and analytical skills; the ability to observe correlations in events and see trends that may be hidden within them Curiosity; not afraid or bored when faced with complex problems, has a detective spirit like Conan writing ability

about 2 years ago

Customer Service Juma Al Majid Group Dubai (Dubai)

Ensure that All documentation related to the purchase and sale is completed correctly and is in accordance with company policy and procedures. Ensure that All customers are aware of the terms and conditions of purchase or sale, such as warranty conditions and service schedules. That all relevant documents are received. Relevant Storage of documentation in order to be reference when needed. Supervise the Handover and delivery of new vehicle being supplied to the customer. Carry out quality control procedure for new vehicle arriving from PDI (Pre Delivery Incapacitation) or stores before delivery or display. Invoices sold vehicle immediately after delivery. Maintain secure storage of all documents, service books, hand books, insurance documentation and other related items.

about 2 years ago

Customer Service iCHEF Taipei (Northern Taiwan)

1. Respond to online text messages immediately, and assist and guide by telephone if necessary 2. Use soft and firm communication skills to guide customers to confirm the details of abnormal conditions or conduct functional teaching 3. Integrate necessary information for technical support Team (PO/QA) for analysis 4. Ensure that iCHEF's various customer service channels are unblocked, so that customer needs can be answered in a timely manner 5. Provide "professional, efficient, empathetic" services

about 2 years ago

Customer Service Brecks Group Dubai (Dubai)

Communicate with customers via phone, email, and chat. Provide knowledgeable answers to questions about products, pricing, and availability. Work with internal departments to meet customer’s needs. Data entry in various platforms.

about 2 years ago

Customer Service Assistant RecruitFirst Pte. Ltd Singapore (Singapore)

Update inbound, outbound, import and export shipment Facilitate daily transportations with customers on daily order requests and local delivery/ collection Coordinate with operation controller to arrange for delivery Handle invoices and other administrative duties

about 2 years ago

Customer Service Executive RecruitFirst Pte. Ltd Singapore (Singapore)

- Deliver professional and personalised in-person, email, phone and WhatsApp support in every interaction with customer - Going beyond mere problem-solving to identify root causes and work with other members of the team to make continuous improvement

about 2 years ago