Lead Customer Service

(Manager / Assistan Manager)
Wells Fargo Bank
No. 44號, Section 2, Zhongshan N Rd, Zhongshan District, Taipei City, Taiwan 10448
Taipei - Northern Taiwan -
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Support management in the daily administration of individuals that handle customer inquiries and issues for efficient performance and overall effectiveness of customer service team Provide feedback and present ideas for improving or implementing processes and tools with customer service area impact Perform or guide others on complex escalated customer issues or concerns that require planning, evaluation, and interpretation Prioritize work and provide day to day work leadership and mentorship to Customer Service Representatives Lead or contribute to improve processes, policies, team performance, and customer satisfaction that require coordination among customer service teams Provide guidance and subject matter expertise to Customer Service Representatives on managing the day to day administration Handle customer interactions and communicate with other departments to resolve escalated issues and provide a best in class customer experience
REQUIREMENT

Required Qualifications, US: 6+ years of experience in Financial Services, Contact Center or Customer Service, assessing and meeting the needs of customers, solving customer problems, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Required Qualifications, International: Experience in Customer Service, assessing and meeting the needs of customers or solving customer problems, financial services or contact center environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Manager / Assistan Manager

LOKASI KERJA

Address

Manila

GAMBARAN PERUSAHAAN

-

https://www.wellsfargo.com/

50-100

Uniform

Indonesian

Keuangan/Bank

886281758688

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan No. 44號, Section 2, Zhongshan N Rd, Zhongshan District, Taipei City, Taiwan 10448