Customer Service Sykes Philippines Manila (Luzon)

about 2 years ago

Call Center Sykes Philippines Manila (Luzon)

about 2 years ago

Customer Service Specialist Mondelez International Manila (Luzon)

Manage the order fulfilment process, respecting the customer segment and channel mix Balance supply constraints and delivery of service levels through cross-functional alignment Use appropriate tools and processes such as availability checks and stock allocation rules Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs

about 2 years ago

Customer Service Career International Kuala Lumpur (Kuala Lumpur)

Research and resolve issues reported by the client's end-users via phone, email, and chat support. Handle inbound and/or place outbound calls Manage and resolve customer complaints and escalate priority issues. Provide support through known basic troubleshooting techniques. Route calls to the appropriate resource, when necessary and document all information on customer interaction according to standard operating procedures Ensure that all log-in and passwords (both internal & external) are kept confidential. Always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.

about 2 years ago

Customer Service iHub Solutions Pte. Ltd. Singapore (Singapore)

Manage reputable clients account Demonstrate strong phone handling skills by actively listening and responding to clients with emotional intelligence. Swift handling of customer inquiries. Update details of customer inquiries, comments, and complaints in the database and action taken for verification and training purposes. Prompt follow-ups on customer interactions via email. Keeping Proof of Delivery (POD) records of customers and proper filing of documents. Maintain a positive, empathetic, and professional attitude towards customers at all times.

about 2 years ago

Customer Service Officer Worldline International (Malaysia) Sdn Bhd Kuala Lumpur (Kuala Lumpur)

Handle customer enquiries completely and accurately Respond to customers’ voice mail, Email messages or correspondences Follow procedures to ensure all calls are identified as ‘in’ or ‘out’ of contracted scope Provide ‘first call resolution’, wherever possible Apply known solutions, advice and guidance to customers Take written change requests from customers and ensure these are accurately logged and referred to the appropriate support teams Log all calls, using the designated call handling system and entering detailed and accurate information Assign any issues which cannot be resolved during the call to the appropriate support group Keep the customer fully informed about the progress of any issues which have been assigned to a support group Ensure effective escalation and hand-over of customer enquiries/issues to the Team Leader, ensuring accurate information is provided and the process is carried out in a timely manner

about 2 years ago

Customer Service Representative ON Semiconductor Manila (Luzon)

Provide support on activities relating to order management, customer escalations, shipment arrangements, etc. Responsible for collaborating with internal and external stakeholders and provide all necessary information requested to further enhance service

about 2 years ago

Customer Service Agent Sykes Philippines Manila (Luzon)

about 2 years ago

Customer Service Assistant RecruitFirst Pte. Ltd Singapore (Singapore)

Update inbound, outbound, import and export shipment Facilitate daily transportations with customers on daily order requests and local delivery/ collection Coordinate with operation controller to arrange for delivery Handle invoices and other administrative duties

about 2 years ago

Customer Service ResMed Malaysia Operations Sdn. Bhd. Kuala Lumpur (Kuala Lumpur)

Provide order, returns, complaints, credit and rental requests processing data entry for requests from customers, by phone, fax, email, and EDI transactions. Respond to inquiries in a manner which meets high quality, productivity and other performance standard in accordance with company requirements and customer needs. Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines. Attempt to troubleshoot customers' problems. Inform supervision/management of all unresolved complaints Document customer transactions accurately in Oracle. Ensure pricing approval process is supported and works in compliance to Customer Service policies and procedures. Actively manage cross-functional systems to ensure accurate patient/customer record keeping, including storage, monitoring and reporting; liaising with multiple internal departments as required. Perform proactive follow up with other Customer Support Team members to ensure efficient resolution to customer requests through collaboration and effective teamwork. Provide training and support for team members. Provide support for special projects as needed.

about 2 years ago