Customer Service Officer

(Less than 1 year experience/Fresh Grad)
Worldline International (Malaysia) Sdn Bhd
Kuala Lumpur Suite 19.02, Level 19 Centrepoint South Mid Valley City Lingkaran Syed Putra 59200 Kuala Lumpur, Malaysia
Kuala Lumpur - Kuala Lumpur - Malaysia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Handle customer enquiries completely and accurately Respond to customers’ voice mail, Email messages or correspondences Follow procedures to ensure all calls are identified as ‘in’ or ‘out’ of contracted scope Provide ‘first call resolution’, wherever possible Apply known solutions, advice and guidance to customers Take written change requests from customers and ensure these are accurately logged and referred to the appropriate support teams Log all calls, using the designated call handling system and entering detailed and accurate information Assign any issues which cannot be resolved during the call to the appropriate support group Keep the customer fully informed about the progress of any issues which have been assigned to a support group Ensure effective escalation and hand-over of customer enquiries/issues to the Team Leader, ensuring accurate information is provided and the process is carried out in a timely manner
REQUIREMENT

Good communication skills in English. Able to converse in Mandarin is an added advantage. Experience in a customer service industry/call center customer handling is an advantage Fresh Graduates are encouraged to apply Good interpersonal skills and customer interface skills – both on the phone and in person with customers and colleagues Ability to give specific and clear instructions and problem-solving advice Good personal time management and task organization Ability to work well in a team and in a target oriented environment

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Less than 1 year experience/Fresh Grad

LOKASI KERJA

Address

Kuala Lumpur

GAMBARAN PERUSAHAAN

-

https://worldline.com/

100-250

Formal

English

Servis

60320845418

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Kuala Lumpur Suite 19.02, Level 19 Centrepoint South Mid Valley City Lingkaran Syed Putra 59200 Kuala Lumpur, Malaysia