DESKRIPSI PEKERJAAN
Provide order, returns, complaints, credit and rental requests processing data entry for requests from customers, by phone, fax, email, and EDI transactions.
Respond to inquiries in a manner which meets high quality, productivity and other performance standard in accordance with company requirements and customer needs.
Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines.
Attempt to troubleshoot customers' problems.
Inform supervision/management of all unresolved complaints
Document customer transactions accurately in Oracle.
Ensure pricing approval process is supported and works in compliance to Customer Service policies and procedures.
Actively manage cross-functional systems to ensure accurate patient/customer record keeping, including storage, monitoring and reporting; liaising with multiple internal departments as required.
Perform proactive follow up with other Customer Support Team members to ensure efficient resolution to customer requests through collaboration and effective teamwork.
Provide training and support for team members.
Provide support for special projects as needed.
REQUIREMENT
Must be able to work in enterprise level ERP (e.g. Oracle) and CRM (e.g. Sales Force Dotcom) applications, navigate multiple screens, and enter customer information/orders accurately
Must demonstrate strong written and oral communication skills in English.
Extremely detail-oriented and disciplined.
Able to work collaboratively in a team environment.
Possess a customer-centric commitment to build and maintain customer relationships.
Demonstrate exceptional problem solving and organizational skills.
Display energetic, self-motivated and quick thinking with positive attitude.
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Less than 1 year experience/Fresh Grad
