Crisis & Complaint Management Lead

(Supervisor / Coordinator)
PT. Eigerindo Multi Produk Industri
Jl. Terusan Kopo KM 11,5/ 127 A, Bandung
Bandung - Jawa Barat - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Complaint Management: Receive, record, and categorize customer complaints. Conduct thorough investigations into the root causes of complaints. Develop and implement effective complaint resolution strategies. Track and monitor complaint trends to identify potential issues. Collaborate with cross-functional teams to enhance customer satisfaction Crisis Management: Develop and maintain a comprehensive crisis management plan. Respond promptly and effectively to crises. Communicate effectively with internal and external stakeholders during crises. Conduct post-crisis reviews to identify lessons learned.
REQUIREMENT

Bachelor's degree in business administration, customer service, or a related field. Min of 5 years of experience in customer service or complaint management Strong leadership & Team management abilities Exceptional Comunication & Interpersonal Skills Ability to manage crisis effectively under pressure Experience with CRM platform, ticketing system, and customer feedback Responsible for strategizing, overseeing, and optimizing customer relationship and crisis management operations to ensure customer satisfaction and service excellence Manage customer interactions, resolve escalations, and enhance brand reputation by providing effective solutions and maintaining key service-level agreements (SLA) Strong leadership to drive customer-centric initiatives, mitigate risks, and foster customer loyalty through efficient crisis resolution and relationship-building strategies Willing to work at our Head Office in Bandung Web : https://eigeradventure.com/ Instagram : @lifeateigerindo Instagram : @eigeradventure

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Supervisor / Coordinator

LOKASI KERJA

Alamat

Bandung

GAMBARAN PERUSAHAAN

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https://eigerindostore.com/

250-500

Casual(T-shirt)

Indonesian

Ritel

02287786767

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FOTO PERUSAHAAN

Lokasi Perusahaan Jl. Terusan Kopo KM 11,5/ 127 A, Bandung