Customer Service PT. Kharisma Potensia Indonesia Surabaya (Jawa Timur)

- Menjaga sikap positif, empati, dan profesional terhadap pelanggan setiap saat. - Menanggapi pertanyaan pelanggan dengan segera. - Berkomunikasi dengan pelanggan melalui berbagai saluran. - Menerima dan menyelesaikan keluhan pelanggan. - Memahami keseluruhan produk sehingga Anda dapat menjawab pertanyaan. - Memproses pesanan, formulir, aplikasi, dan permintaan. - Menyimpan catatan interaksi pelanggan, transaksi, komentar, dan keluhan. - Berkomunikasi dan berkoordinasi dengan rekan kerja jika diperlukan. - Memberikan umpan balik tentang efisiensi proses layanan pelanggan. - Mengelola tim perwakilan layanan pelanggan junior. - Memastikan kepuasan pelanggan dan memberikan dukungan pelanggan profesional.

sekitar 1 hari lalu

Customer Service Victoria Sekuritas Indonesia Jakarta Selatan (Jakarta)

1. Melayani calon nasabah untuk melakukan pembukaan rekening efek, RDN dan lainnya 2. Melayani request nasabah terkait perubahan ataupun penambahan data personal maupun portofolio 3. Membuat laporan customer service 4. Merapikan dan menata dokumen pembukaan rekening efek nasabah dan dokumen lainnya yang berkaitan dengan transaksi nasabah 5. Melakukan verifikasi face to face dengan nasabah (bila diperlukan, termasuk berkunjung ke lokasi nasabah) 6. Melakukan pengumuman kepada nasabah dan mengirimkan laporan portofolio nasabah

sekitar 1 hari lalu

Customer Service Online OJC Auto Course Yogyakarta (Yogyakarta)

- Menjaga sikap positif, empati, dan profesional terhadap pelanggan setiap saat. - Menanggapi pertanyaan pelanggan dengan segera - Berkomunikasi dengan pelanggan melalui saluran daring - Menerima dan menyelesaikan keluhan pelanggan. - Memahami keseluruhan produk sehingga Anda dapat menjawab pertanyaan. - Memproses pesanan, formulir, aplikasi, dan permintaan secara daring. - Menyimpan catatan interaksi pelanggan, transaksi, komentar, dan keluhan. - Berkomunikasi dan berkoordinasi dengan rekan kerja jika diperlukan. - Memberikan umpan balik tentang efisiensi proses layanan pelanggan. - Mengelola tim perwakilan layanan pelanggan junior. - Memastikan kepuasan pelanggan dan memberikan dukungan pelanggan profesional.

sekitar 2 hari lalu

Customer Service PT Berkah Bersama Gemilang Makassar (Sulawesi Selatan)

sekitar 2 hari lalu

Customer Care Staff PT. Asuransi Jiwa Central Asia Raya Jakarta Barat (Jakarta)

Akfititas layanan nasabah terkait seperti : Melayani pertanyaan/keluhan/saran Nasabah melalui : Call center, Layanan Tatap Muka, Aplikasi Mobile, SMS, dll Membuat laporan aktifitas harian, bulanan, dan tahunan Melakukan Welcome Call untuk Nasabah baru

sekitar 2 hari lalu

Customer Service PT. Samsonite Indonesia Jakarta Barat (Jakarta)

Professionally handle the incoming requests from customer and ensure that the customer complaints are resolved both promptly and thoroughly. Provide quality service Record all product that need to be serviced and inform customer once it done Update status daily service report Coordinate with vendors in relation with product repair Handle issues in the best interest of both company and customer Responsible for generating report as related to customer service daily activities Prepare & managing reports subject to free spare part/free product as well as guarantee and claim Maintaining spare part stock Stock & grouping spare part Willing to work six days in a week & one day off in a week.

sekitar 2 hari lalu

Customer Service Howel and Co Jakarta Barat (Jakarta)

Respond promptly to customer inquiries across various platforms (e.g., Shopee, Tokopedia, Instagram). Handle and resolve customer complaints regarding product issues, returns, and exchanges. Manage and track orders to ensure timely delivery and address any order discrepancies. Collaborate with the logistics team to address shipping issues and provide updates to customers. Maintain accurate records of customer interactions, transactions, comments, and complaints. Prepare and submit regular reports on customer interactions, feedback, and issues. Monitor and respond to customer reviews and feedback on multiple platforms. Provide comprehensive information about products, services, and policies to customers. Continuously improve service procedures, policies, and standards based on customer feedback.

sekitar 2 hari lalu

Call Center Operation Specialist PT. Indonesia Fintopia Technology Jakarta Selatan (Jakarta)

Responsibility for monitoring the performance of all call center team, working according to push the performance of the call center, monitoring the agent billing process, and achieving targets at different budgets and lowering the NPL Good data and support call center team data analysis, cases shared with agents, performance report, and daily payments, timely feedback of deficiencies found in the work process to the relevant department Support training especially for billing work features, making training documents, and arranging training, strengthening and building internal teams Audit the progress of external agent work regularly through an effective management model Maintain relationship with vendor for external agents and internal department Provide support for Team Activities such as Team Building, Blast information, etc

sekitar 1 hari lalu

Customer Service Officer PT. SLS Bearindo Semarang (Jawa Tengah)

Answer incoming calls/fax/e-mail about inquiry & discrepancies from customers Able to listen to customer's complaints and calm down the angry customers Able to build good relationship both with internal (all departments) and external part in company Order processing after quotation confirmed Providing information to customers about price and stock availability Able to deal with customers directly and put the price independently Follow-up quotation or payment status Good filing system Negotiations and contracting skills

sekitar 3 hari lalu

Staf Customer Service PT. Indone Kargo Ekspress Bandung (Jawa Barat)

Menjawab panggilan masuk, chat pelanggan dengan baik dan sopan. Menangani keluhan pelanggan dengan cepat dan tanggap. Memberikan informasi dan solusi yang akurat dan bermanfaat bagi pelanggan. Membangun hubungan yang baik dengan pelanggan. Melakukan administrasi terkait layanan pelanggan.

sekitar 3 hari lalu