Supervisor Customer Service PT. MitraComm Ekasarana Medan (Sumatera Utara)

1. Memastikan kelancaran operasional harian dan standar layanan pelanggan yang tinggi. 2.Memberikan pelatihan dan motivasi kepada tim Customer Service Representative. 3.Melakukan evaluasi kinerja tim dan memberikan umpan balik. Menangani keluhan pelanggan yang kompleks dan menyelesaikan masalah. 4.Membuat laporan kinerja dan menganalisis data layanan pelanggan. Mengidentifikasi peluang untuk meningkatkan layanan pelanggan.

sekitar 19 jam lalu

Customer Service Prince Digital Printing Makassar (Sulawesi Selatan)

sekitar 18 jam lalu

Customer Service PT. Dana Pinjaman Inklusif Jakarta Barat (Jakarta)

Answer questions and provide information to users regarding P2P lending products, services, and processes clearly and accurately. Identify, resolve, and record customer complaints in a professional and friendly manner. Provide education to customers regarding applicable regulations, policies, and procedures in accordance with the provisions of the Financial Services Authority (OJK). Assist customers in filling out forms, updating data, or completing processes related to loan or investment applications. Report problems or potential risks that arise from interactions with customers to the relevant team for follow-up. Ensure customer satisfaction by responding to their needs in a timely manner and in accordance with established service standards.

sekitar 15 jam lalu

CUSTOMER SERVICE Vlife Medical Jakarta (Jakarta)

- Comprehend clinic procedures, products, services and price scheme. - Comprehend call-in & text-in scripts and Frequent Ask Questions module and etiquette. - Provide accurate & immediate response to all enquiries that reach to Vlife IG DM, Messager, Email, Call, Text, WA to Vlife Customer Care channel. - Ability to reach & persuade enquiries from promotional event database to reconsider Vlife treatment or Vlife promotional event. - Submit accurate weekly & monthly report on time. - Attend weekly meeting (once a week onsite), marketing & technical meeting online, on which time and day will be informed. - Support Marketing department in Exhibition & campaign promotion when necessary, with prior notice.

sekitar 15 jam lalu

Customer Service - Liner PT. Bahari Eka Nusantara Jakarta (Jakarta)

1. Handle customer inquiries of their shipment 2. Deliver fast and excellent solutions to customers. 3. Establish and maintain relationships with customers. 4. Maintain relationships with carriers and customers. 5. Solve customer and carrier problems and help resolve issues. 6. Well organized, capable and practiced in handling complex and multifaceted tasks. 7. Selecting export and import services and explaining the best solution to solve the problem 8. Expediting correction or adjustment, following up to ensure solution. 9. Responsible for preparing & checking documents and reports on export-import activities to customers. 10. Coordinate with agents related to export, import and forwarding activities. 11. Good decision making and problem solve skills. 12. Attracts potential customers by answering product and services questions, suggesting information about other products and services.

sekitar 2 hari lalu

CUSTOMER SERVICE PT. Kalimas Sarana Suplindo Jakarta Pusat (Jakarta)

Memberikan Penawaran Harga (Quotation) Menjelaskan / Mengusulkan Solusi Terbaik bagi Kebutuhan Customer Membuat Sales Order (SO) Membuat / Memeriksa Delivery Order (DO) & Sales Invoice (SI) Memantau Proses Pengiriman Barang & Pembayaran Customer Memastikan Proses Transaksi Penjualan dari Awal sampai Akhir Berjalan dengan Baik

sekitar 2 hari lalu

Customer Service PT. Rajawali Berdikari Indonesia Yogyakarta (Yogyakarta)

- Menangani pertanyaan & keluhan Customer melalui saluran Omni Channel (chat) maupun Inbound Call (voice). - Menjalankan fungsi & tanggung jawabnya sebagai Customer Care Supporting - Menangani pertanyaan atau keluhan serta memberikan solusi melalui layanan Call & Chat - Menjaga Kepuasan Pelanggan (CSAT) - Membuat laporan dan dokumentasi dalam sistem ticketing / CRM - Dapat memahami product knowledge dengan baik - Menjalankan dan mengikuti SOP yang berlaku

sekitar 19 jam lalu

Customer Relation Officer PT. Emporium Kelola Sejahtera Jakarta Utara (Jakarta)

Memberikan briefing kepada tim Customer Service terkait dengan standar pelayanan dan evaluasi permasalahan yang terjadi pada saat operasional Customer Service. Memonitor tugas dan melakukan pengecekan di lapangan khususnya area kerja tim Customer Service. Memberikan informasi mengenai promo tenant, pameran, dan program acara yang akan berlangsung di mall. Menindaklanjuti permasalahan terkait dengan aktifitas operasional Customer Service. Membuat laporan yang terkait dengan aktifitas operasional Customer Service.

sekitar 15 jam lalu

Customer Service PT. Indo Container Lines (Icon Line) Surabaya (Jawa Timur)

sekitar 3 hari lalu

Customer Support PT. Sentra Vidya Utama (SEVIMA) Surabaya (Jawa Timur)

Bertugas menangani pertanyaan, permintaan, dan keluhan pelanggan. Mengelola dan menangani pelanggan secara langsung untuk memastikan kepuasan pelanggan. Melakukan pelatihan pengguna (user training) bagi klien SEVIMA agar dapat menggunakan produk dengan optimal. Bersedia melakukan perjalanan dinas luar kota sesuai kebutuhan perusahaan. Bekerja dalam sistem shifting sesuai dengan jadwal yang ditentukan. Berkolaborasi dengan Tim Dev/Product untuk menginformasikan prioritas perbaikan fitur, menyampaikan saran dan masukan untuk aplikasi, serta memahami pain point dan kebutuhan pelanggan.

sekitar 3 hari lalu