IT Support Engineer OneSystems Technologies Pte. Ltd. Singapore (Singapore)

Provide Level 1 and Level 2 technical support to resolve end-user requests and queries related to various technology issues. Offer support for end-user devices such as laptops, desktops, and other company equipment.

about 2 months ago

Helper IT Support PT Gunung Samudera Internasional Makassar (Sulawesi Selatan)

about 2 months ago

IT Helpdesk Support PT. Mega Akses Persada (FIBERSTAR) Jakarta (Jakarta)

Menerima, mencatat, dan mengklasifikasikan tiket insiden dan permintaan layanan dari pengguna melalui telepon, email, atau sistem tiket. Memberikan solusi awal (first response) untuk masalah teknis sederhana seperti reset password, akses sistem, dan troubleshooting dasar. Mengarahkan dan mengeskalasi masalah yang lebih kompleks ke L1 atau L2 sesuai dengan prosedur yang berlaku. Memantau status tiket dan memastikan pengguna mendapatkan update mengenai progres penyelesaiannya. Menjaga dokumentasi yang akurat dan terstruktur terkait tiket yang diterima dan solusi yang telah diberikan. Berkoordinasi dengan tim IT lainnya untuk meningkatkan layanan support kepada pengguna. Memastikan kepatuhan terhadap SLA (Service Level Agreement) dalam menangani tiket. Memberikan edukasi dasar kepada pengguna terkait kebijakan IT dan prosedur pemecahan masalah umum.

about 2 months ago

IT TECHNICAL SUPPORT STAFF The Tempo Group Bandung (Jawa Barat)

· Install and maintain software, hardware and network systems. · Troubleshoot and support IT equipment (Laptop, PC, Printer, etc.). · Maintain email and IT infrastructure (switch hub, router, mikrotik, etc.). · Provide End User Training and ensure SOP compliance. · Providing ongoing IT support across all business units within the Tempo Scan Group.

about 2 months ago

Technical Support and Multimedia Coordinator Jakarta Intercultural School Jakarta Selatan (Jakarta)

Manage and maintain the school's help desk platform, ensuring effective issue tracking, resolution, and continuous improvement. Utilize data analytics to monitor support trends and proactively identify areas for training, process optimization, or workflow improvements. Ensure accurate and detailed documentation of issues, resolutions, inventory, and procedures for future reference and knowledge sharing. Maintain, audit, and optimize hardware and software inventory records, ensuring resources are allocated effectively and efficiently.

about 2 months ago

IT Executive Elitez Pte. Ltd. Singapore (Singapore)

Perform regular security health checks, patch management, and ensure compliance for Windows servers. Install, configure, and maintain Windows servers (2003/2008 R2), domain controllers, DNS, DHCP, and file servers. Provide L1/L2 technical support on hardware, software, and network issues; maintain LAN, backups, and email administration. Manage procurement, configuration, and deployment of IT equipment (PCs, laptops, servers); maintain inventory and software licenses. Assist in IT-related projects, procurement processes, and ensure compliance with financial and operational standards. Handle network troubleshooting, manage switches and communication systems, and maintain up-to-date documentation of IT infrastructure.

about 2 months ago

IT Service Support PT. Sinbad Karya Perdagangan Jakarta Selatan (Jakarta)

Installing and configuring computer hardware, software, systems, networks, printers and scanners Installing and configuring CCTV, mobile phones, tablets. Monitoring and maintaining computer systems and networks Responding in a timely manner to service issues and requests Providing technical support across the company (this may be in person or over the phone) Repairing and replacing equipment as necessary Testing new technology Learn & support blade internal server management Learn & support Odoo server management

about 2 months ago

IT APPLICATION TECHNICAL SUPPORT BANKING PT. Vads Indonesia Jakarta Pusat (Jakarta)

- Handling dan support kendala aplikasi end user baik cabang maupun KPNO dari ticketing system - Handling dan support kendala /request untuk end user prioritas - Generate report - Familiar dengan Instalasi Aplikasi End User, Outlook, Thunderbirds, Google Workspace, Docker, Anydesk, Edge Browser, Backup Restore Email dan lainnya

about 2 months ago

IT Endpoint Support PT. HTC Global Software Services Jakarta (Jakarta)

Menyelesaikan masalah hardware dan software pada perangkat pengguna. Memberikan dukungan teknis harian kepada karyawan. Melakukan instalasi dan konfigurasi perangkat endpoint (PC, laptop, printer, dll). Melakukan pemeliharaan sistem dan perangkat secara rutin. Menangani troubleshooting jaringan LAN dan konektivitas perangkat. Mengelola keamanan perangkat dan akses jaringan. Membuat dokumentasi penyelesaian masalah dan melakukan inventaris perangkat TI. Berkoordinasi dengan tim internal dan vendor bila diperlukan. Bersedia bekerja lembur dan di hari libur jika diperlukan. Bekerja secara mobile dan berpindah lokasi sesuai kebutuhan (kantor pusat, cabang, dan area operasional lainnya).

about 2 months ago

Technical Support Engineer- Laptop/Desktop/Tablets Lenovo Indonesia Jakarta Pusat (Jakarta)

Provide technical case escalation to Product Quality Team Spare parts review and defective analysis enquiry support from regional operation/parts team Critical case (critsit) escalation and management Service Parts quality issue escalation to Parts Quality team Attend Master Trainer training Handle daily escalation / Inquiry from internal and external team, visit customer when needed Biweekly Interlock meeting with Product Team and Service Delivery Team Serve as Field service training focal, send out training alert for NPI training and field CE training, CE training account maintenance Support Lenovo service partner on technical case enquiry for local country Troubleshooting guide review/update and distribution to service partner Technical tips distribution Trave - 5-10% travel to customer site

about 2 months ago