Technical Support Engineer- Laptop/Desktop/Tablets

(Staff)
Lenovo Indonesia
Lantai 21, Wisma 46 Kota BNI, Jalan Jendral Sudirman No.1, RT.10/RW.9, Karet Tengsin, RT.10, RT.10/RW.9, Karet Tengsin, Kecamatan Tanah Abang, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10220
Jakarta Pusat - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Provide technical case escalation to Product Quality Team Spare parts review and defective analysis enquiry support from regional operation/parts team Critical case (critsit) escalation and management Service Parts quality issue escalation to Parts Quality team Attend Master Trainer training Handle daily escalation / Inquiry from internal and external team, visit customer when needed Biweekly Interlock meeting with Product Team and Service Delivery Team Serve as Field service training focal, send out training alert for NPI training and field CE training, CE training account maintenance Support Lenovo service partner on technical case enquiry for local country Troubleshooting guide review/update and distribution to service partner Technical tips distribution Trave - 5-10% travel to customer site
REQUIREMENT

Bachelor’s degree in IT or Hardware or related discipline. Good to great knowledge on hardware and Windows/Android operating systems Excellent troubleshooting skills on laptop/desktop. Good command in English and Bhasa Indonesian language Able to train and cascade information to the service partner team Proven ability to learn new and complex technology Able to prioritizes in a fast paced, dynamic work environment Able to problem solve and think laterally Solid IT Support experience for end-user (Onsite/Remote support) Hand on experience on PC hardware or software installation / removal Systematic and logical thinking Self-motivated to work and learn

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Address

Jakarta Pusat

GAMBARAN PERUSAHAAN

-

https://www.lenovo.com/id/in/

100-250

Formal

English

Elektronika/Semikonduktor

622130021000

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Lantai 21, Wisma 46 Kota BNI, Jalan Jendral Sudirman No.1, RT.10/RW.9, Karet Tengsin, RT.10, RT.10/RW.9, Karet Tengsin, Kecamatan Tanah Abang, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10220