Technical Support and Multimedia Coordinator

(Staff)
Jakarta Intercultural School
Jl. Terogong Raya No. 33 Jakarta 12430, Indonesia
Jakarta Selatan - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Manage and maintain the school's help desk platform, ensuring effective issue tracking, resolution, and continuous improvement. Utilize data analytics to monitor support trends and proactively identify areas for training, process optimization, or workflow improvements. Ensure accurate and detailed documentation of issues, resolutions, inventory, and procedures for future reference and knowledge sharing. Maintain, audit, and optimize hardware and software inventory records, ensuring resources are allocated effectively and efficiently.
REQUIREMENT

Bachelor’s degree in Information Technology, Multimedia, Computer Science, or a related field Minimum 5 years of experience in IT support and multimedia operations, including at least 2 years in a leadership or supervisory role Strong technical expertise in both cross-platform IT environments (macOS, iOS, Windows) and AV systems (e.g., projectors, cameras, mixers, control systems such as Extron, Crestron) Proven experience managing help desk platforms, ticketing systems, and inventory tools Proficiency with multimedia production tools (e.g., Adobe Creative Suite, Final Cut Pro, OBS) and video conferencing systems (e.g., Zoom, Google Meet, Microsoft Teams) Solid understanding of networking protocols, troubleshooting principles, AV signal flow, and remote troubleshooting tools Exceptional organizational, communication, and leadership skills in both English and Indonesian Experience with cloud-based support tools and knowledge of mobile device management (MDM) systems Strong customer service mindset, with demonstrated ability to train, mentor, and lead a team Experience in budgeting and managing resources A clear commitment to Child Safeguarding

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Address

Jakarta Selatan

GAMBARAN PERUSAHAAN

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https://www.jisedu.or.id/

100-250

Formal

English

Pendidikan

622150989555

monday - friday

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FOTO PERUSAHAAN

Lokasi Perusahaan Jl. Terogong Raya No. 33 Jakarta 12430, Indonesia