Technical Application Specialist

(Staff)
Epicor Software (M) Sdn. Bhd.
Unit 1101C, Level 11, Tower C, Uptown 5, Jalan SS 21/39, Damansara Utama, 47400 Petaling Jaya, Selangor, Malaysia
Kuala Selangor - Selangor - Malaysia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Confer with customers via phone, email, or chat to diagnose technical/system problems, troubleshoot, repair, and test solutions, fully documenting and escalating if necessary. Follow procedures to troubleshoot client-server software application issues involving Microsoft SQL, web servers, credit card payment terminals, network printers, and Android/iOS devices. Respond to situations where standard procedures have failed to isolate or correct system/software failures using customer-centric interpersonal skills and technical product knowledge. Stay up-to-date with software updates/changes to provide timely and accurate solutions to customers. Assist with system setup, configuration, and use of programming and integration tools/techniques for product customization, extension, and integration. Address concerns from other departments such as customer experience or sales. Contribute to and use the department’s knowledge base articles and FAQs.
REQUIREMENT

3+ years applicable experience and demonstrated success/knowledge. Ability to effectively communicate both verbally and in writing in English and Chinese (Mandarin & Cantonese). Strong customer experience skills and knowledge of specific system application fundamentals and business processes. Strong problem-solving and troubleshooting skills, with experience in a support environment with high call volumes. SaaS or e-Commerce experience, with knowledge of Microsoft SQL, ERP applications, or analytical tools being a plus. Knowledge of financial, manufacturing, retail, or distribution business processes, with database administration, installation, and configuration experience. Ability to work all available shifts, including weekends (by schedule) and public holidays (rotation basis).

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Alamat

Kuala Selangor

GAMBARAN PERUSAHAAN

-

https://www.info-epicor.com/

250-500

Casual(T-shirt)

English

Komputer/TI

60379628800

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Unit 1101C, Level 11, Tower C, Uptown 5, Jalan SS 21/39, Damansara Utama, 47400 Petaling Jaya, Selangor, Malaysia