DESKRIPSI PEKERJAAN
Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly.
Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level
Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature.
Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
REQUIREMENT
Min 1 year End user support experience, Desktop or Technical Service Desk.
Knowledgeable in Microsoft O/S, Microsoft 365 and Microsoft Office applications.
Good Laptop/Desktop troubleshooting skillsets
Excellence customer handling skills
Excellence communication skills
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification S1/D4
- Min Experience Staff
