DESKRIPSI PEKERJAAN
Ensure timely response of all the tickets raised by the client end user.
Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solution as per the defined resolution timeframe.
Provide an acceptance and immediate resolution to the high-priority tickets/ service.
100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations.
Track all the tickets from acceptance to the resolution stage as per the resolution time defined by the customer.
Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint).
Log all calls in the Service Desk ticketing tools such as ServiceNow.
Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
REQUIREMENT
At least HS/SHS Graduate
With at least 1 year BPO TSR Experience or 1 year IT Service Desk / Help Desk Experience
Amenable to Start ASAP
Amenable to Work Onsite in Eton Centris, Quezon City
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification S1/D4
- Min Experience Staff
