IT Service Delivery Manager

(Manager / Assistan Manager)
Ambition Group Singapore Pte. Ltd
SGD 6,000 - 7,000
One Raffles Place, #14-62 Office Tower 2, Singapore 048616
Singapore - Singapore - Singapore
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Technical Support & SLA Management: Provide technical support for hardware and software, ensuring adherence to SLAs for timely response and service quality. Proactive Troubleshooting: Identify and resolve technical issues, escalating complex problems to senior specialists when necessary. System Health Monitoring: Conduct daily system health checks to ensure uptime aligns with contractual requirements. Root Cause Analysis: Assist with root cause analysis for customer-reported issues, working closely with internal teams. Process Adherence: Follow change, configuration, and release management protocols to maintain software quality before release. Customer Engagement: Maintain clear communication with customers on planned work, service updates, and potential risks. Reporting: Prepare monthly service reports to keep stakeholders updated on system performance and progress. Knowledge Sharing: Contribute to knowledge base development in tools such as Confluence and Jira.
REQUIREMENT

Degree in IT, Computer Science, Software Engineering, or a related field is preferred. Candidates with an Electrical & Electronics background and relevant experience are also encouraged to apply. Minimum 5 years of experience in IT and hardware technical support, ideally within an ITIL framework. Strong troubleshooting skills across both hardware and software platforms. Experience managing IT components and warranties. Background in software management is a plus. Demonstrated success in managing SLAs and customer service relationships.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Manager / Assistan Manager

LOKASI KERJA

Alamat

Singapore

GAMBARAN PERUSAHAAN

-

https://www.ambition.com.sg/

20-50

Formal

English

Manajemen Sumber Daya Manusia

6568545600

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan One Raffles Place, #14-62 Office Tower 2, Singapore 048616