Enterprise Helpdesk Officer

(Staff)
PT. Sarana Menara Nusantara
Menara BCA, 55th Floor Jl. M.H. Thamrin No. 1 Jakarta 10310, Indonesia
Jakarta Selatan - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Responsible for response service requests/incidents/problems/ inquiries reported/submitted by customers through telephone, email, or instant messaging (WhatsApp) Responsible for creating Trouble Tickets that are correct and responded to within the SLA time frame Responsible to do first level troubleshooting Responsible for dispatching/escalating each Trouble Ticket to the right department Ensure all Trouble Tickets handled Responsible for monitoring each Trouble Ticket's progress and updating the customer Responsible for confirmation before closing the Trouble Ticket and sending the Outage report to the customer Responsible for creating periodic reports (daily/weekly/monthly)
REQUIREMENT

Graduate from a reputable university majoring in Telecommunication Engineering Computer Science or Information Technology Min. 2 years experience in ISP (Internet Service Provider)/ NAP (Network Service Provider) Good understanding of networking technology such as OSI Layer, FTTx Good Interpersonal and Communication skills Passionate to learn, hardworking, good team player Having certification related to Networking such as MTCNA/ CCNA etc is a plus Willing to work shifts Willing to contract for 12 months

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Alamat

Jakarta Selatan

GAMBARAN PERUSAHAAN

-

http://www.ptsmn.co.id/

100-250

Mix

Indonesian

Telekomunikasi

622123585500

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Menara BCA, 55th Floor Jl. M.H. Thamrin No. 1 Jakarta 10310, Indonesia