IT Staff

(Staff)
PT. Innoark Servis Internasional
Blok C No Komp. Air Bening, Jl. Pembangunan No.4, Lubuk Baja Kota, Kec. Lubuk Baja, Kota Batam, Kepulauan Riau 29444
Batam - Riau Kepulauan - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Provide1st/2nd level of helpdesk support to our international clients (countries like UK, Singapore, Indonesia, Taiwan, etc) via phone or emails and resolves them in a timely manner. Monitor all tickets status in Zendesk and ensure issues are followed through and closed satisfactorily. Communicate and coordinate with internal departments where required. Perform testing tasks based on Use Case scenarios. Ensure incidents are logged and updated in the helpdesk ticketing system. Build a good rapport with clients Learn and achieve good understanding of product features Build a good rapport with clients
REQUIREMENT

Able to communicate (verbally and written) with Mandarin speaking clients Good command of English is a must Educational background in IT software is required application support, technical customer support, problem management, relational database, programming languages, software development). Knowledge of Support framework best practices Minimal 2 years experience in similar position (application support, technical customer support, problem management, relational database, programming languages, software development) Team player with high sense of responsibility, Self Motivated, Self-Learning, Strong problem solving, analytical skills, multitasking and GOOD COMMUNICATION SKILLS (verbal & written), detail orientation, and familiar with testing and troubleshooting techniques. the ability to excel in a team environment. Team player with high sense of responsibility, self motivated, self-learning, strong problem solving, and analytical skills Experience with ticketing system such as Zendesk will be advantages Experience with SQL Query will be advantages Willing to work Overtime when necessary

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification SMA/SMK
  • Min Experience Staff

LOKASI KERJA

Alamat

Bandung

GAMBARAN PERUSAHAAN

-

https://www.innoark.com/

20-50

Casual(T-shirt)

English

Komputer/TI

627784080969

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Blok C No Komp. Air Bening, Jl. Pembangunan No.4, Lubuk Baja Kota, Kec. Lubuk Baja, Kota Batam, Kepulauan Riau 29444