DESKRIPSI PEKERJAAN
Inquiry management (inbound and outbound): Provide support to our users and drivers by answering their questions in a proactive, clear and efficient manner
Handle customer and driver complaints: Provide appropriate solutions and alternatives within the time limits and limit the risks of driver/user dissatisfaction
Match supply and demand: Monitor Lalamove daily operations activities and pro-actively engage driver to ensure a maximum fulfillment rate
Understand and follow the company procedures: Provide accurate, valid and complete information by using the right methods/tools
A go-getter, and problem solver mindset to proactively customize solution for each customer needs
Acute sense of discernment and diplomacy to arbitrate fairly on difficult cases and situations
Good written and verbal communication skills to communicate accurately within our customers
Ability to multi-task, prioritize, and manage time effectively
REQUIREMENT
Bachelor's degree or college experience preferred. Previous experience in customer support
Willingness to work weekends, early mornings, late nights, and occasional holidays
Experience in service, customer support, food & beverage, retail or other high volume e-commerce platforms
Trilingual; Mandarin, English & Bahasa - would be an added advantage
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification S1/D4
- Min Experience Less than 1 year experience/Fresh Grad