DESKRIPSI PEKERJAAN
To own, monitor + drive all sales activities of the field + inside sales organization.
To focus on customer facing activities + be actively involved in the generation of sustainable new business opportunities with a clear focus on SME.
To align the sales efforts with Customer Care Managers, Pricing + Sea Logistics Business Development teams, including pricing decisions.
To monitor competitor activity by gathering + communicating current information on pricing + products.
To report customer complaints to the CCL team and support resolution as required.
To align with the CCL colleagues when onboarding new customers.
To maintain + update the most relevant customer information in internal systems.
To regularly review customer portfolios with the CCL Managers + Teams.
To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in close collaboration with the CCLs.
REQUIREMENT
To be considered, you should have at least 2 years of experience in freight forwarding and customer service. You will have a proven track record in driving performance in an environment where there is a high volume of daily tasks. You have excellent telephone skills and customers feel comfortable talking to you.
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
