Customer Services Assistant JLL Indonesia Hong Kong (Hong Kong)

Supporting communications across the board In this role, you’ll work directly with the regional account manager and regional operations manager in supporting both domestic and regional communications strategies. Your main task is to draft various communications pieces—including interesting social media posts, general announcements and communications templates—and ensure that these outputs are consistent across the region. You’ll also assist in engaging our customers by developing satisfaction survey programmes, tracking feedback and generating monthly reports. Bringing task management to front and centre Are you a data expert? As the person in charge, you’ll oversee system data and ensure that the information is accurate and up to speed. Likewise, you’ll make sure that tasks are properly assigned, and that tagging follows global convention. You’ll also report on task-related data and analysis on a monthly basis. Aside from this, you’ll sit on top of tasks completions and any customer complaints.

sekitar 4 tahun lalu

Customer Service JLL Indonesia Taipei (Northern Taiwan)

Perform reception duties and reception area management independently Meet and accommodate clients and guests in a professional way, and direct different visitors to appropriate venue security access control and access card setting Company’s mails distribution and courier services preparation Provide general administrative and security support to executives Assisting in company’s activities Handle the schedule of meeting room bookings Perform any other ad-hoc duties as required

sekitar 4 tahun lalu

Order Processing Specialist Sartorius Corporation Taipei (Northern Taiwan)

Fulfill order to cash transaction (e,g, customer orders from order entry, order confirmation and co-ordinate shipment) to ensure customer service level and deliveries are met. Review customer orders to ensure they meet the requirements to preserve and protect Sartorius’ interest. Work closely with Planning, Manufacturing, Distribution, Sales, Field Service, Service, Application Specialist and System Integration to ensure our customer’s needs are met and Sartorius’ business practices are followed. Maintain effective relationships with internal and external customers in order to manage information and the timely resolution of issues. Monitor and maintain or update inventory level and ensure proper stock control. Resolve customer queries, process sales order returns, replacement and customer complaints with respective functional teams. Write work instructions and use them for cross training and reference document. To always act in a responsible manner to avoid risk to self or to the company and comply with the workplace safety and health and security policy. Undertake any relevant tasks as may be directed by the superior from time to time.

sekitar 4 tahun lalu

Senior Customer Service Officer Arrow Electronics Asia (s) Pte Ltd Taipei (Northern Taiwan)

Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff. Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing. Support sales team with direct customer contact within Planned Demand and Quality assurance processes. Includes coordinating the e-Compass and Forecast Response reports with Infosys, providing first point of escalation after initial set of expedites, complete bond requests from Inside Sales, manage Dropped Part, New Part, and Item Status Change reports; own the manual inventory sweep process from IPS (In-Plant Store) or consignment and coordinate contract refresh clauses. Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert’s, Quality, etc) and correct post delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc) while working origin of any SMI (Slow Moving Inventory) and Sludge Assist Inside Sales with overall Quote to Order objectives including loading SDT (Sales Desktop) quotes under 50 line items, forwarding quotes in PDF format to Quote Center, monitoring PM views, updating quote extensions, ordering samples and coordinating contract signature completion with legal.

sekitar 4 tahun lalu

Senior Customer Service Officer Arrow Electronics Asia (s) Pte Ltd Taipei (Northern Taiwan)

Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff. Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing. Support sales team with direct customer contact within Planned Demand and Quality assurance processes. Includes coordinating the e-Compass and Forecast Response reports with Infosys, providing first point of escalation after initial set of expedites, complete bond requests from Inside Sales, manage Dropped Part, New Part, and Item Status Change reports; own the manual inventory sweep process from IPS (In-Plant Store) or consignment and coordinate contract refresh clauses. Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert’s, Quality, etc) and correct post delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc) while working origin of any SMI (Slow Moving Inventory) and Sludge Assist Inside Sales with overall Quote to Order objectives including loading SDT (Sales Desktop) quotes under 50 line items, forwarding quotes in PDF format to Quote Center, monitoring PM views, updating quote extensions, ordering samples and coordinating contract signature completion with legal.

sekitar 4 tahun lalu

Customer Service Genavco Dubai (Dubai)

Telephone Sales Coordination and process of quotation information All aspects of customer support Order coordination with – outside sales, service, manufacturing, QC, scheduling and shipping Coordination of shipping. Follow up regarding order process, order shipping, order invoicing and customer satisfaction. Assist Customer Service Manager as required and assume duties in absence of Customer Service Manager. Other duties as assigned.

sekitar 4 tahun lalu

Part Time Customer Service Mookie Neo Soho Tangerang (Banten)

– Membalas pesan yang masuk dari customer online (Line, whatsapp, e-commerce) – Membantu packing sesuai dengan order yang masuk – Memastikan operasional berjalan lancar dan tidak ada complain dari customer

sekitar 4 tahun lalu

Customer Success Manager Advantech Taipei (Northern Taiwan)

Increase software usage by assisting partners to understand Advantech solution offering. Assist partners achieve business goals by guiding and integrating them into the Advantech ecosystem. Design digital transformation success plan with customers (including solution and implementation strategy). Help partners navigate through the transformation process by avoiding obscles presented by corporate structure, talent, and/or other challenges. Manage and serve Advantech VIP partners.

sekitar 4 tahun lalu

Customer Service Officer Morgan McKinley Hong Kong (Hong Kong)

General customer service operation support Handle email inquiries with Japanese customers Arrange for sales return processing-related duties e.g. issue/upload Sales return order, prepare return goods list to related parties; Conduct order processing-related duties and arrange concrete delivery; Data entry / Data processing in order management system

sekitar 4 tahun lalu

Call Center Agent Genavco Dubai (Dubai)

Execute daily target of outbound calls in order to achieve required quota of service booking. Job holder should be able to answer customer inquiries about service schedules and related items, as well as generating accurate service notifications and customer data /system updates. Attend to customer inquiries regarding products, services, promotions, locations and contact details of branches. In case of technical inquiries, this needs to be referred in a timely manner to team supervisor. Courteously receiving customer concerns, and collecting relevant information in order to escalate to team supervisor Convey a professional image of AFM by following set scripts and telephone etiquette standards. To show flexibility and abide by assigned shift schedules, in order to maintain availability levels in the call center, and ensure timely response to customers, and welcome them with enthusiasm and courtesy. Awareness of service rules and warranty conditions. As well as being updated with recent promotions in order to pass on accurate information.

sekitar 4 tahun lalu