IT Helpdesk

(Staff)
Manpower Staffing Services
Manpower Staffing Services (Malaysia) Sdn Bhd, Suite 20.01, Level 20 Centrepoint South, The Boulevard, Mid Valley City, Kuala Lumpur, 59200, Malaysia
Singapore - Singapore - Singapore
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations. Receives and responds to customer problems, issues, and requests. Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents. Help other support team members to resolve urgent/outstanding issues. Act as a contact point between Helpdesk Operations and Other teams. Assist supervisor to provide report to the management. Receives and logs customer problem/request/issues and ensures proper documentation. Ensure to provide effective and timely service to the customers Help other support team members to resolve urgent/outstanding issues. Act as a contact point between Helpdesk Operations and Other teams. Assist supervisor to provide report to the management.
REQUIREMENT

Excellent customer service skills Excellent communication and interpersonal skills Good problem solving and analytical skills Good Conflict management skill Good organizational skills Able to work in shifts (including graveyard shifts) Working knowledge on usage of any call center telephony system Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, etc.) Working knowledge of internet email application (e.g. Microsoft Outlook, Lotus Notes, etc.) Experienced in troubleshooting basic IT related issues

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification SMA/SMK
  • Min Experience Staff

LOKASI KERJA

Address

Singapore

GAMBARAN PERUSAHAAN

-

http://www.manpower.com.my/

100-250

Formal

English

Manajemen Sumber Daya Manusia

60320870000

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Manpower Staffing Services (Malaysia) Sdn Bhd, Suite 20.01, Level 20 Centrepoint South, The Boulevard, Mid Valley City, Kuala Lumpur, 59200, Malaysia