REQUIREMENT

Achieve the customer conversion KPIs towards the online channel as laid out by the E-Commerce Manager & dnata Travel Management. Ensure the successful implementation of the strategy to achieve the targeted adoption rates. Ensure that the corporate customers use all aspects of the online booking solution placed at their disposal through proactively arranging training and workshops during implementation and continuous monitoring for process improvement thereafter. Maintain Customer Relationships by visiting customers when required and participate in review meetings to cover all operational issues related to the use of the online booking solution. Investigate and resolve all customer complaints to ensure customer satisfaction and their uninterrupted procurement of travel services through dnata Travel Management. Identify the customisations and support required for each Corporate Customer and ensure that the same is administered through the booking solution and / or through a business process. This includes the customisations for managing the travel policy and expense management modules within the overall solution. Qualifications & Experience: More than 5 years of experience in Commercial Sales Degree or Honours (12+3 or equivalent) : Sales and/or account management experience, preferably within the travel industry Experience in conducting sales presentations People management experience in a multinational environment is desirable Experience in attending service level reviews with clients and implementing agreed standards Demonstrable negotiation skills at a senior level Ability to complete statistical reviews and analyse results U.A.E. Driving Licence is essential

DETAIL LOWONGAN

• Umur -
• Min GPA -
• Min. Qualification SMA/SMK
• Min Experience Staff