IT Staff

(Staff)
PT. Teleperformance Indonesia
Menara Jamsostek, Jl. Jend. Gatot Subroto No.38, RT.6/RW.1, Kuningan Bar., Mampang Prpt., Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12710
Jakarta Selatan - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Be an expert when it comes to technical support for our external facing teams. Manage day-to-day technical contact with our technology partners, including solving issues, supporting technical requests from sales, customer support, and API customers. Be the initial point of contact for all incidents related to Spotify’s Ad Platform and its corresponding advertiser-facing tools. Escalate technical issues to our engineering teams and handle live issues. Be the point of contact for incident updates and gather relevant information from cross functional teams. Be the point of contact for our creative services vendors and liaise with them on technical issues. Assist in testing of new integrations and technical capabilities, such as SDKs, APIs or 3rd party custom integrations.
REQUIREMENT

An experienced technical support representative with a minimum of 3-4 years experience in a similar role You have a strong technical understanding of data infrastructure and ability to process and understand technical documentation. You have strong documentation skills and are able to translate technical jargon for stakeholders of various backgrounds. Proficiency in billing, fraud, third party measurement and live issue management is a plus. Excellent troubleshooting and problem-solving skills. Team player with ability to work as an individual. Fluency in both written and verbal forms of English. Prior experience with Salesforce case management, Jira, payment platforms like Adyen is a plus. Prior experience with SQL, Javascript & Java a plus Ability to troubleshoot JSON and REST API’s

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Address

Jakarta Selatan

GAMBARAN PERUSAHAAN

-

http://www.teleperformance.com/

250-500

Formal

Indonesian

Telekomunikasi

622125508111

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Menara Jamsostek, Jl. Jend. Gatot Subroto No.38, RT.6/RW.1, Kuningan Bar., Mampang Prpt., Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12710