DESKRIPSI PEKERJAAN
Answering calls and assisting installation partners over the phone.
Providing required product information to partners upon request.
Keeping up to date with new developments and known faults of the product range.
Assisting partners remotely using Remote Desktop Connections.
Investigating problems and deploying technicians to attend site to rectify.
Assisting with technical issues on site using a suite of SALTO-provided administrative tools.
Working closely with an international team throughout different time zones.
Over the Phone Technical Support – Providing customer service over the Phone.
Technical Support Ticket Management – Managing incoming tickets and resolving them within the required time parameters.
Ongoing Learning and Development – Completing LMS-based courses as well as attending online virtual product launches and updates.
Remote Support of locally based technicians – Support remotely Australian and New Zealand-based technicians to attend site to rectify faults. This includes the procurement of quotations and deployment on site.
Any other duties as directed by the employer.
REQUIREMENT
Bachelor's degree in Information Technology or related field.
4-5 years’ technical role experience, preferably in the same industry.
Strong understanding of industry-related standards.
Excellent stakeholder management skills.
Ability to manage work to performance parameters.
Previous experience with ticket management and phone systems.
Excellent communication and presentation skills.
Creative thinking and problem-solving abilities.
Ability to manage multiple tasks in a fast-paced environment.
Strong attention to detail and organizational skills.
Proven ability to work collaboratively with cross-functional teams.
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification S1/D4
- Min Experience Staff
