IT Helpdesk

(Staff)
PT. Solusi Pembayaran Elektronik
IDR 5,000,000 - 6,000,000
Ruko Great Wall, Block A 17-20, Jl. Green Lake City Boulevard, Kota Tangerang - Banten 15147
Yogyakarta - Yogyakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Provide user support for our products, troubleshooting and resolving inquiries and issues Provide consultation to clients Escalate issues to related teams as necessary, while providing your findings about the issue and any other relevant information to clients Manage complex, data-drive investigations and deliver solutions Adhere to the defined Service-Level-Agreement (SLA) requirements Record all issues in daily basis
REQUIREMENT

Bachelor’s Degree in Information Technology or Computer science or equivalent work experience 1+ years of experience supporting software application and technology systems Minimum 1 year experience constructing and executing SQL queries, would be PLUS Ability to diagnose & address application issues Good communication both in Bahasa and English Having knowledge in Fintech, Payment Gateaway and Virtual Account Having worked as Customer Service or Helpdesk is a BIG PLUS! Willing to work in shift Empathy with users Patience and understanding Attention to detail A proactive approach Exceptional communication skills both oral and written Willingness to learn & ability to adapt is MUST HAVE Superior customer service orientation with focus on customer satisfaction Ability to communicate complex technical concepts effectively with the internal teams and to adjust the level of detail and complexity when communicating with customers/end users

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Address

Tangerang

GAMBARAN PERUSAHAAN

-

https://www.spesolution.com/

100-250

Formal

Indonesian

Keuangan/Bank

622154314531

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Ruko Great Wall, Block A 17-20, Jl. Green Lake City Boulevard, Kota Tangerang - Banten 15147