Customer Service Executive

(Staff)
11 Tanjong Katong Road, KINEX #B1-23/27, Singapura 437157
Singapore - Singapore - Singapore

DESKRIPSI PEKERJAAN

Conducting an assigned number of outgoing sales calls daily Hitting an assigned monthly sales-enrolment target (for music lesson packages) and lead-conversion target (for music trial lessons) Undergoing and excelling across multiple levels of Sales and Product Training sessions within a stipulated time frame Answering all incoming phone calls and emails in a timely and professional manner Having the discipline to adhere to an assigned follow-up process in order to convert open leads Proactively engaging all walk-in enquiries and promoting our products and services Having the ability to understand the customer’s needs and recommend the most suitable lessons, instrument, schedule, teacher, and package accordingly Having the ability to problem-solve when it comes to challenging situations and/or customers Having the ability to always represent the brand through warm and friendly customer service Conducting and assisting in sales activities and events to help the team with lead-generations and lead-conversions Performing any other duties and responsibilities as assigned by the Management
REQUIREMENT

Job Accountabilities Achieve an assigned lead generation and enrolment target and all other assigned campaign targets by the management team. Assist Center Team and Manager to ensure healthy center growth at all times through providing excellent customer service that mitigates student turnover. Maintain or exceed an assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads. Assist Center Team and Manager to execute and manage teacher growth plans in order to achieve monthly teacher targets assigned by the management for your centre. Skills, Traits and Competencies Possess a professional demeanour in the workspace Self-driven and has a “high achiever” mindset to do whatever it takes to reach their goals Has the integrity to always do what’s right, especially for the customer Enjoys interacting with all kinds of people and makes great eye contact Innately cheerful, positive, and optimistic A great listener and possesses genuine empathy and kindness for others Has the humility to be open to feedback and is always looking to learn more and improve themselves A Team player who understands and aligns with the company’s mission and vision and is able to cooperate respectfully and enthusiastically with teammates in order to reach common goals and follow guidelines and protocol set by the management team Adaptive and flexible, and has the tolerance to work in a fast-paced and ever-changing environment Has great time management skills and the discipline to execute tasks or produce work in a timely and efficient manner Hiring Criteria At least 1 - 2 years of experience specializing in the customer service field Must be available to work retail hours and on both weekends Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage) Assist to arrange a personal reference call with previous employer(s)

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Address

Singapore

GAMBARAN PERUSAHAAN

-

https://www.aureusacademy.com/

250-500

Formal

English

Pendidikan

31655072

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 11 Tanjong Katong Road, KINEX #B1-23/27, Singapura 437157