DESKRIPSI PEKERJAAN
Confidently, politely and professionally make warm and “cold calls” to customers
Use open and outcome drive questioning to accurately define customer needs.
Respond to all customer enquiries in a highly professional, efficient and friendly manner
Be prompt at identifying customers’ problem for which a solution can be offered by IDP’s services and products
Assist in guiding customers’ interest in IDP’s services and products by offering/securing appointments with relevant team members for further consultation.
Go above and beyond to resolve customers’ enquiries where required to create positive IDP customer experiences .
Ensure consistent high quality services are offered to all customers.
Escalate customer enquiries where required to appropriate leadership/department for prompt resolution
Provide prompt support to internal stakeholders (value added services fulfilment team, counsellors and office managers) in managing telephone, online chat and social media enquiries and filtering/nurturing pipeline of potential customers
Keep relevant stakeholders informed of work agenda, progress and issues.
Follow through with potential customers and internal stakeholders on enquiries where required
Communicate with internal and external stakeholders in an efficient and professional manner
Build relationships with internal and external stakeholders as the basis for trust and cooperation
Operational Performance
Make outbound calls to prospective customer leads to qualify opportunities for the student placement counsellors.
Follow up with web enquiries & qualify as Hot/Warm web Leads
Contact new and existing customers in alignment to IDP campaigns. These can include leads generated through IDP website, sales, expos, events, appointment setting and general customer service tasks.
Monitor and respond to online chat answering questions regarding study, visa and related services.
REQUIREMENT
Must be fluent in English
Strong communication skills / local language (verbal and written) is essential
Minimum 1 year’ sales or customer service experience
Proved sales experience preferred
Experience in managing enquiries from online chat and social media platforms
Ability to confidently and professionally make warm and “cold calls” to customer
Ability to build rapport quickly with customers over the phone
Excellent listening skills to actively listen to customers and interpret their needs
Effectively deal with objections
Deal with customers that may be angry about receiving unsolicited calls
Demonstrated ability to work effectively in a team environment
Demonstrated organizational and time management skills, with the ability to prioritize
An ability to service and work with people from different cultural backgrounds
Results driven with a ‘can do’ attitude
Intermediate level of computer literacy - MS Office - Word, Excel and email
Strong typing/data entry skills
Ability to multi-task and retain information
Ability to handle pressure
Experience in an online environment is highly desirable
Experience in using CRM system
Experience working in the Education sector
Experience working in a sales environment
Experience in making outbound calls to customers
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff