Position : Customer Service Associate Work Location : Prima 1 Cyberjaya Preference : Malaysians Duties and Responsibilities:  Open and maintain customer accounts by recording account information  Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution  information and analyzing customer needs  Contribute to team effort by accomplishing related results as needed  Manage large amounts of incoming Calls / Chats  Identify and assess customers’ needs to achieve satisfaction  Build sustainable relationships of trust through open and interactive communication  Provide accurate, valid and complete information by using the right methods/tools  Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution  Follow communication procedures, guidelines and policies  Go the extra mile to engage customers  Resolve customer complaints via phone, email, mail or social media  Greet customers warmly and ascertain problem or reason for calling  Act as the company gatekeeper  Suggest solutions when a product malfunction  Attempt to persuade customer to reconsider cancellation  Inform customer of deals and promotions  Sell products and services  Work with customer service manager to ensure proper customer service is being delivered  Close out or open call records  Compile reports on overall customer satisfaction  Read from scripts  Handle changes in policies or renewals  Resolve customer complaints via phone, email, mail or social media

Kuala Lumpur