IT Support PT. Enfys Kreatif Jakarta Pusat (Jakarta)

To perform installation, configuration and set-up and deploy of all new computer equipment. Responsible for on-site and off-site support for desktop hardware, applications, emails, printers, and other related issues. Responsible for web back end and developing Works with vendor support contacts to resolve technical issues. Guide employees on IT software and configuration. Ensure all tickets IT issues and requests are being assigned, handled, and closed. Responsible for creating peripherals documentation, including hardware and software inventory tracking. First-level troubleshooting of network connectivity in a LAN/WAN environment Operation and maintenance of User Access and Physical Security System (CCTV and Access Door)

about 2 years ago

IT Support PT. Tricada Intronik Bandung (Jawa Barat)

Leading and mentoring the Technical Support Team by overseeing the day-to-day operations of the IT support team. Design automation approach for the streamlining of all support-related workflows and reporting end-to-end. Run day-to-day DevOps activities, working closely with the engineering team & infrastructure team. Establishing, recommending, and implementing policies to ensure the quality, timely and efficient design of customer-oriented services. Oversee all product and project systems used by the clients by using a ticketing system and automated self-service tools. Working effectively with other teams to implement strategies to establish and enforce the PS department policies, guidelines, and user support standards. Ensuring IT Support teams are abiding by ticketing expectations and tracking the resolution of problems Enabling fast and successful resolution of issue management. Analyzing existing operations and scheduling training sessions and meetings to discuss improvements Motivating staff and creating a space where they can ask questions and voice their concerns Being transparent with the team about challenges, failures, and successes.

about 2 years ago

IT Staff PT. Inti Duta Lestari Plasindo Surabaya (Jawa Timur)

Mengembangkan dan troubleshooting coding software dan aplikasi sesuai dengan kebutuhan. Melakukan instalasi, pemeliharaan dan perbaikan software, hardware, dan jaringan pada kantor pusat dan kantor cabang. Berkoordinasi dengan divisi terkait untuk memastikan implementasi dan jalannya software, aplikasi, dan hardware berfungsi sesuai dengan yang ditargetkan. Proaktif berkontribusi untuk perbaikan berkesinambungan dalam hal efisiensi dan keamanan fungsi IT.

about 2 years ago

IT Support PT. Berca Hardayaperkasa Semarang (Jawa Tengah)

Analyzing, troubleshooting, and installation to several areas including desktop hardware, operating systems (Windows 7/8/10), application software and hardware related to end user computing, databases, security, printers, scanners, and any related problems Maintaining all updates and security patches for applications and operating systems Notebook hardware troubleshoot, such as RAM, Hardisk, VGA Manage server : windows, linux , mail server Technical documentations of hardware/software additions or changes Updates and closures of trouble tickets and service requests from user Reporting, admin tasks, and IT control activities

about 2 years ago

IT Support PT. Berca Hardayaperkasa Tarakan (Kalimantan Utara)

Analyzing, troubleshooting, and installation to several areas including desktop hardware, operating systems (Windows 7/8/10), application software and hardware related to end user computing, databases, security, printers, scanners, and any related problems Maintaining all updates and security patches for applications and operating systems Notebook hardware troubleshoot, such as RAM, Hardisk, VGA Manage server : windows, linux , mail server Technical documentations of hardware/software additions or changes Updates and closures of trouble tickets and service requests from user Reporting, admin tasks, and IT control activities

about 2 years ago

IT Support PT. Berca Hardayaperkasa Balikpapan (Kalimantan Timur)

Analyzing, troubleshooting, and installation to several areas including desktop hardware, operating systems (Windows 7/8/10), application software and hardware related to end user computing, databases, security, printers, scanners, and any related problems Maintaining all updates and security patches for applications and operating systems Notebook hardware troubleshoot, such as RAM, Hardisk, VGA Manage server : windows, linux , mail server Technical documentations of hardware/software additions or changes Updates and closures of trouble tickets and service requests from user Reporting, admin tasks, and IT control activities

about 2 years ago

IT Support PT. Berca Hardayaperkasa Samarinda (Kalimantan Timur)

Analyzing, troubleshooting, and installation to several areas including desktop hardware, operating systems (Windows 7/8/10), application software and hardware related to end user computing, databases, security, printers, scanners, and any related problems Maintaining all updates and security patches for applications and operating systems Notebook hardware troubleshoot, such as RAM, Hardisk, VGA Manage server : windows, linux , mail server Technical documentations of hardware/software additions or changes Updates and closures of trouble tickets and service requests from user Reporting, admin tasks, and IT control activities

about 2 years ago

IT Support PT. Berca Hardayaperkasa Kutai Timur (Kalimantan Timur)

Analyzing, troubleshooting, and installation to several areas including desktop hardware, operating systems (Windows 7/8/10), application software and hardware related to end user computing, databases, security, printers, scanners, and any related problems Maintaining all updates and security patches for applications and operating systems Notebook hardware troubleshoot, such as RAM, Hardisk, VGA Manage server : windows, linux , mail server Technical documentations of hardware/software additions or changes Updates and closures of trouble tickets and service requests from user Reporting, admin tasks, and IT control activities

about 2 years ago

IT Support PT. Berca Hardayaperkasa Palangkaraya (Kalimantan Tengah)

Analyzing, troubleshooting, and installation to several areas including desktop hardware, operating systems (Windows 7/8/10), application software and hardware related to end user computing, databases, security, printers, scanners, and any related problems Maintaining all updates and security patches for applications and operating systems Notebook hardware troubleshoot, such as RAM, Hardisk, VGA Manage server : windows, linux , mail server Technical documentations of hardware/software additions or changes Updates and closures of trouble tickets and service requests from user Reporting, admin tasks, and IT control activities

about 2 years ago

IT Support PT. Sinergi Informatika Semen Indonesia Jakarta (Jakarta)

1. Have total of 3 (three) years’ work experience as Senior IT support OR 7 (seven) years in the IT support field in International or Large organization 2. Certified ITIL foundation (Would be an advantaged). 3. Strong coordination skill, deep understanding with ticketing system and familiar in preparing monthly performance team and inventory report

about 2 years ago