Customer Service Al-Futtaim Dubai (Dubai)

To ensure the customer is dealt with in a pleasant, professional and efficient manner providing best in class customer service and products. Ensure high level of customer satisfaction and enhancing the brand image to meet and exceed set standards. Continuously drive Customer Service Value to improve customer engagement. Achieve group revenue target for daily, weekly and monthly rentals – for the branch. Should maintain counter as per Hertz International Standards. Image audit and operational audit. Ensure that all documentation and system accuracy is maintained and relevant documents are obtained at the time of checkout and scanned clearly into the system. Customer Service: Must ensure that one continuously exceeds customer expectations from all customer touch points within the business. All customer queries are handled in a professional and timely manner. Manage the pre check ins daily and ensure that closing of rental is done without delay. Justification of unclosed rentals. Shift Handover : Ensure shift closing is done as per set standards and that there no variances. Vehicle inventory, manual docs, cash etc., are properly handed over and acknowledged. To settle any variances within 24 hours.

about 4 years ago

Customer Service Arabia Company Dubai (Dubai)

Walk in Interview for Customer Service/Call Center Agent For qualified send your cv. Apply Now at Mustakbil.com This job was originally posted on Mustakbil.com

about 4 years ago

Customer Service CommScope Singapore (Singapore)

Pre-order - prepare sales quotation using SAP system and/or pricing tool, performing lead-time check and liaising with other functional teams to ensure customer's enquiries are responded Work closely with Customers and Sales Team to develop a better understanding of our products and services in meeting customer needs. Communicate and collaborate with the Materials Management and/or Operations team to anticipate projects, completion timetables, and potential scheduling issues. Order Management - Process purchase orders, sample request and/or approved return request and follows through till shipment (Order entry, Acknowledgement, Confirmations, Change notifications etc.) Identify items with shipment schedule falling out of general lead-time and expedite pro-actively with Planners Monitor/follow up on shipment schedule to ensure timely delivery or pick-up as per incoterm of sale Setup regular weekly or bi-weekly calls with customers to review open backlog, identify potential delivery push-back and discuss/resolve any open issue or concern Process rebates claims and stock returns approved by Product Line Management Support quality and warranty process where required Participate actively in on-going product, process, systems and business skills training; Provide support and back-up assistance to peers Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues and supervisors and maintain them over time

about 4 years ago

Customer Service Actiknow Dubai (Dubai)

– Answer questions about how to use the program to the customer. – Solve problems when customers encounter problems in use or notify the relevant department to fix the customer if the program does not work. – Build a good relationship with customers – Manage your time and your team to deliver work on the due date – Communicate and collaborate with programmers, marketing teams, sales teams and customers to achieve their career goals Working conditions – Working hours Monday – Friday, 9:00 AM – 6:00 PM. May have to have Support outside some hours if you find a problem from customers. – A comfortable and friendly working atmosphere – Suitable for people who are diligent and responsible because there are not many rules.– Respect others and love the work they do. To create a good working environment

about 3 years ago

Customer Service Associate Al Futtaim Private Company LLC Kuala Lumpur (Kuala Lumpur)

Provide excellent customer service Contribute positively to achieving sales target Apply Now at Mustakbil.com This job was originally posted on Mustakbil.com

about 4 years ago

Customer Care Singtel Singapore (Singapore)

Translate the company’s service vision, corporate objectives and core values into handling plan for each customer. Communicate politely and timely with customers and stakeholders by SMS, email, letter, face to face, and telephone calls. Maintain awareness of customer needs through regular contact via SMS, email, letter, face to face, and telephone calls both proactively and reactively. Investigate and solve customers’ long-standing or complex problems passed on by the authorities (CASE, MP, IMDA) and stakeholders (such as Investor Relations and Corporate Communication) within the company. Demonstrate awareness of the customers’ need by taking actions that are tailored to the customers’ needs and requirements. Provide advice and assistance to customers that are using the products or services of the company. Provide effective service recovery in addressing customer’s needs by ensuring compliance to service recovery procedures and minimizing costs through corrective actions Co-ordinate with the relevant stakeholders to investigate and respond to customers in a timely manner. Provide timely and accurate update of assigned cases to Management Team, respective authorities and stakeholders. Identify and highlight issues that impact policies, processes and procedures for the necessary changes/improvements. Work with stakeholders to investigate complaints and suggest improvements. Develop strong business relationships with all stakeholders to ensure the appropriate delivery and communication of processes improvement. Maintain accurate and timely records of correspondence or discussions with the customers in various systems. Be the voice of the customers. Suggest improvements and seek opportunities for innovation in customer service standards, policies and procedures for the company or department. Keep abreast of developments and changes in products, services, policies and procedures by reading pertinent journals, attending briefing/meetings and courses. Participate in a variety of special projects as requested, including explorations of system or process improvements and etc.

about 4 years ago

Customer Service Schenker Logistics (Malaysia) Sdn. Bhd. Kuala Lumpur (Kuala Lumpur)

Received Booking from customers Open achieve file in Tango and print file cover (USA /CANADA & EUROPE for CBDT booking). Communicate with Schenker destination on the routing / shipping instruction. Communicate with BD team on quotation if the shipment under Freight Prepaid Communicate with MDM to update sailing schedule to maintain in Tango Place booking with shipping line Forward Booking confirmation to shipper Key in Event at TANGO system on the movement within 24hrs from the actual events Communicate with ops -MT / Laden delivery arrangement /fumigator / Risk Management ( If customer require Insurance) Request S/l from shipper for issuing BL. Adhere to the instructions given by the by General Manager, & HOD in relation to work.

about 4 years ago

Customer Service Aquaria KLCC Kuala Lumpur (Kuala Lumpur)

Reports to Front of House Manager Provide frontline customer service Responsible for gate control To attend to customers’ needs, enquires and feedbacks to Customer Service Executive / Front of House Manager

about 4 years ago

Customer Service ScienTec Personnel Singapore (Singapore)

To provide post-sales customer service support / troubleshooting support through live chats & emails to the client’s B2B customers. (Online advertising) Work closely with our partners to support our advertising customers and deliver consultative support and education on our client’s products Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly Gather client and partner feedback to enhance ad products and the customer experience

about 4 years ago

Customer Service Associate SCIKEY Kuala Lumpur (Kuala Lumpur)

Position : Customer Service Associate Work Location : Prima 1 Cyberjaya Preference : Malaysians Duties and Responsibilities:  Open and maintain customer accounts by recording account information  Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution  information and analyzing customer needs  Contribute to team effort by accomplishing related results as needed  Manage large amounts of incoming Calls / Chats  Identify and assess customers’ needs to achieve satisfaction  Build sustainable relationships of trust through open and interactive communication  Provide accurate, valid and complete information by using the right methods/tools  Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution  Follow communication procedures, guidelines and policies  Go the extra mile to engage customers  Resolve customer complaints via phone, email, mail or social media  Greet customers warmly and ascertain problem or reason for calling  Act as the company gatekeeper  Suggest solutions when a product malfunction  Attempt to persuade customer to reconsider cancellation  Inform customer of deals and promotions  Sell products and services  Work with customer service manager to ensure proper customer service is being delivered  Close out or open call records  Compile reports on overall customer satisfaction  Read from scripts  Handle changes in policies or renewals  Resolve customer complaints via phone, email, mail or social media

about 4 years ago