IT Support

(Staff)
Emapta
2/F and 7/F JAKA, Ayala Ave, Legazpi Village, Makati, 1229, Ayala Ave, Makati, 1226 Metro Manila, Filipina
Manila - Luzon - Philippines
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

• Proactively monitor and respond to the day-to-day workload of the Service Desk to ensure all issues are responded to and in a timely manner. • Take ownership of end-to-end ticket resolution and ensure tickets are triaged and assigned in a timely manner. • Manage employees' On-boarding/Off-boarding process and perform IT inductions for new users. • Set up and alter access for staff as per the direction of the IT Manager • Maintain technical expertise in Microsoft Windows / Microsoft 365 environments. • Manage Microsoft Teams and Teams calling with detail knowledge in Channels. • Manage and maintain Microsoft SharePoint sites. • Configure and development of Microsoft Auto Pilot to main Desktop/Laptop fleet.
REQUIREMENT

• Minimum 2+ years' IT technical support experience. • Previous experience working in a 2nd level help desk role (Highly Regarded). • 2+ Years’ experience supporting Microsoft technologies including Office, O365, SharePoint, Auto Pilot, Windows 10&11 Pro, Server, Active Directory etc. • Excellent communication skills, verbal and written communication skills with ability to effectively explain technical information to non-technical users both in person and over the phone. • Knowledge of ITIL (IT Infrastructure Library) • Programming knowledge in Microsoft VB and scripting to produce reports. • Ability to compile reports from software tables

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Alamat

Manila

GAMBARAN PERUSAHAAN

-

https://emapta.com/

250-500

Formal

Tagalog

Konsultan

63285400026

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 2/F and 7/F JAKA, Ayala Ave, Legazpi Village, Makati, 1229, Ayala Ave, Makati, 1226 Metro Manila, Filipina