Broadly speaking, the Area Business Manager will be required to: Become an expert in all things Nando’s particularly with regards to restaurant standard operating procedures, processes and management. To provide the correct business leadership to a group of Restaurant Managers to ensure financial targets are met along with the delivery of all Brand Standards and to ensure that business operations are efficient and effective, and the desired growth is achieved. To enforce and uphold the company SOPs, policies and procedures at all times. To be a brand ambassador and represent the brand. To be able to create conducive working environment in restaurants, and support people growth and development for high performance. To work on the annual budgets for the restaurants in accordance with the annual strategic plan. . To manage the restaurant Profit & Loss for the assigned restaurants, to achieve EBITDA through proper cost control. To keep in check all inventory variances, waste, expired, obsolete are managed properly, reported and dealt with on timely basis. To support and take up new restaurants when required for company expansion. Grow sales through catering, large orders or any sales building activities. To ensure monitoring of sales performance and make plans to achieve sales growth. To monitor sales using the available tools (Power BI) to drive team to achieve results in Transaction Growth and Average Check growth etc. Ensure that the restaurants are well maintained to deliver the brand promise in terms of Product, People and Place. To actively participate and plan Local Restaurant Marketing programs with Restaurant Managers and drive the execution through Restaurant Managers. To execute the marketing promotions plan by the company effectively and understands the brand standards; consistently upholds the brand values and acts as brand ambassador. To ensure that all customer complaints are dealt with promptly within deadlines, investigated and corrective action taken; and customer recovery is done. To ensure stock counts are conducted properly by therestaurant management team. Area Business Manager are required to conduct stock audits on mid-month and month-end to ensure stocks are in check or as and when needed. To ensure accurate stock counts, spot stock discrepancies and timely actions are taken to address discrepancies. To ensure all operating standards are met by restaurants (Operations Audit, SGS and Mystery Shopper). To ensure that the Nando’s Delivery system operates at the highest operational standard. To ensure that all administrative requirements and deadlines are met by restaurants management. To identify, develop and retain talent, hence contributing to reduced staff turnover in the restaurants. To ensure all restaurant staff understand and complies to the company policies and procedures. Ensure Restaurant Managers comply with company standards of hiring, orientation, training and retaining staff. To embed Compass in daily work and encourage others to embed it. Enable and support Learning & Development activities for skilled staff. To proactively plan and support engagement plans to achieve a conducive and happy work environment so staff can perform at their best.

Kuala Selangor