Customer Relations Nanyang Polytechnic Singapore (Singapore)

Attend and assist customers with their enquiries on SIRS' products and services Advise job seekers on relevant courses in retail industry and assist them in course placement Process course applications and follow up on course registrations, including payment processing and course confirmation Manage and upload trainee details in Trainee Information Management System Organise and participate in various SIRS' activities such as job fairs, roadshows or events organised by government agencies, associations and institutions Provide support to SkillsFuture programmes/initiatives

sekitar 4 tahun lalu

Customer Service Assistant Mouser Electronics Singapore (Singapore)

Proofs material entered and generates data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data. Files, keeps records, and prepares/transmits/sorts/distributes facsimiles, mail, e-mail, and reports as needed. Provides the highest level of customer service. Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet or database commands; formats material as required. Researches and expedites customer requests. Monitors and ensures delivery date and product quality to meet customer requirements. Verifies customer requests are processed correctly. Provides price and delivery quotes to customer within company specified deadlines. Understands and is able to correctly work with multiple currencies and other requirements with regard to processing international orders. Demonstrates effective time management and planning/organizing skills. Self-motivated and results oriented. Works effectively with other members of the team. Maintains a high level of commitment to achieve goals. Promotes and maintains high standards of quality and service excellence. Exhibits strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution. Proficient in using personal computer, data entry terminal and other common office equipment and software. Takes initiative to expand knowledge for position utilizing all available sources. Supports local Customer Service teams, and provides support for other teams when needed. Provides Chat support as required, local language plus other required languages. Regular attendance at work is an essential part of the job. Other duties as assigned.

sekitar 4 tahun lalu

Customer Service Officer Adecco Hong Kong Hong Kong (Hong Kong)

Open and maintain customer accounts by recording account information Resolve product or service problems by clarifying the customer's complaint; Recommend potential products or services to management by collecting customer information and analyzing customer needs Prepare product or service reports by collecting and analyzing customer information Manage large amounts of incoming calls Identify and assess customers' needs to achieve satisfaction

sekitar 4 tahun lalu

Customer Service Officer GRID COMMUNICATIONS PTE. LTD Singapore (Singapore)

Attend to customers’ queries, feedback or complaints from all touch points and follow up to provide solutions or recommendations Attend to Hotline calls on products and services and follow up to provide solutions or recommendations Provide back-end support for applications processing Handle GRID Counter duties such as selling goods and services or attending to customers’ queries and requests. Liaise with internal departments on customer’s resolution. Generate reports Provide support in Road Shows On standby duty rotation to handle urgent calls, cases, emails or support after office hours Any other duties which may be assigned from time to time

sekitar 4 tahun lalu

Customer Service Amazon Web Services Taiwan Ltd Taipei (Northern Taiwan)

Being the customer-facing voice for Enterprise customers, addressing complex account and billing issues Working with Enterprise customers to understand how they use AWS account and billing services, and providing valuable feedback Performing deep dive analysis on Enterprise customer accounts and billing statements Educate customers on reporting options, alerts and budgets Providing prompt, efficient, detailed, customer-oriented service to Enterprise customers Working with customer support peers around the globe to ensure a consistent and high-quality level of support Driving projects that improve customer interactions with AWS account and billing information Acting as the Voice of the Customer for our Enterprise customers, reporting and acting on observed areas for improvement Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience Assisting with Enterprise customer communication during AWS critical launches and support events Assuming responsibility for developing detailed knowledge about AWS specific product and features Work with AWS teams to drive resolution of issues for customers Making sure internal knowledge reference pages are updated

sekitar 4 tahun lalu

Customer Service Mouser Electronics Singapore (Singapore)

Provides the highest level of customer service, exhibiting Mouser values to each customer. Generates new and repeat business through customer service initiatives. Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence. Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise. Provides information regarding availability of in stock and out of stock items. Provides customers with cross-selling and up-selling opportunities, and offers associated products and promotional items. Researches and expedites customer orders. Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly. Confirms special handling orders are expedited. Fills requests for catalogs, information or samples. Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders. Demonstrates effective time management and planning/organizing skills. Self-motivated and results oriented. Works effectively with other members of the team. Maintains a high level of commitment to achieve goals. Promotes and maintains high standards of quality and service excellence. Exhibits strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution. Proficient in using personal computer, data entry terminal and other common office equipment and software. Takes initiative to expand knowledge for position utilizing all available sources. Supports local Customer Service teams, and provides support for other teams when needed. Regular attendance at work is an essential part of the job. Other duties as assigned.

sekitar 4 tahun lalu

Customer Service DHL Express Hong Kong Hong Kong (Hong Kong)

Responsible for providing quality customer services to our key customers, such as handling all their enquiries and complaints, performing shipment tracing, preparing reports and conducting courtesy visits

sekitar 4 tahun lalu

Customer Service Mouser Electronics Singapore (Singapore)

Proofs material entered and generates data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data. Files, keeps records, and prepares/transmits/sorts/distributes facsimiles, mail, e-mail, and reports as needed. Provides the highest level of customer service. Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet or database commands; formats material as required. Researches and expedites customer requests. Monitors and ensures delivery date and product quality to meet customer requirements. Verifies customer requests are processed correctly. Provides price and delivery quotes to customer within company specified deadlines. Understands and is able to correctly work with multiple currencies and other requirements with regard to processing international orders. Demonstrates effective time management and planning/organizing skills. Self-motivated and results oriented. Works effectively with other members of the team. Maintains a high level of commitment to achieve goals. Promotes and maintains high standards of quality and service excellence. Exhibits strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution. Proficient in using personal computer, data entry terminal and other common office equipment and software. Takes initiative to expand knowledge for position utilizing all available sources. Supports local Customer Service teams, and provides support for other teams when needed. Provides Chat support as required, local language plus other required languages. Regular attendance at work is an essential part of the job. Other duties as assigned.

sekitar 4 tahun lalu

Customer Service ECT Eichi Technology International Ltd. Hong Kong (Hong Kong)

Handle after-sales service for customers, greet visitors and guests in a professinal manner Handle customer inquiries/complaints vis e-mail or phone Handle incoming and outgoing mails, and deal with courier matters Maintain good relationship with customers Perform general clerical and administrative support to cuatomer service team

sekitar 4 tahun lalu

Customer Service Representative Marine Online (Singapore) Pte. Ltd. Singapore (Singapore)

· Provide support on following scope including, Inbound Enquiries, Onboarding and Biz Support. · Assist customers on their enquiries and navigating Marine Online (www.marineonline) and APP, provide great user experience when conducting business with our platform. · Manning of enquiries through email, hotline and online chats. Raising tickets and escalation to the relevant departments and close the enquiry in timely fashion. · Provide assistance to onboard Shipowners and Vendor, conduct members verification, platform orientation / training, updating of products and vessels. · Constant improvement on customer service operation efficiency, maintain and constantly improve the standards with proper documentation of SOPs and training manual. · Other customer service ad-hoc duties as assigned;

sekitar 4 tahun lalu