Cari Pekerjaan

Hasil Pencarian

  • Customer Service Officer Arrow Electronics Asia (s) Pte Ltd Taipei (Northern Taiwan)

    Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff. Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing. Support sales team with direct customer contact within Planned Demand and Quality assurance processes. Includes coordinating the e-Compass and Forecast Response reports with Infosys, providing first point of escalation after initial set of expedites, complete bond requests from Inside Sales, manage Dropped Part, New Part, and Item Status Change reports; own the manual inventory sweep process from IPS (In-Plant Store) or consignment and coordinate contract refresh clauses. Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert’s, Quality, etc) and correct post delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc) while working origin of any SMI (Slow Moving Inventory) and Sludge Assist Inside Sales with overall Quote to Order objectives including loading SDT (Sales Desktop) quotes under 50 line items, forwarding quotes in PDF format to Quote Center, monitoring PM views, updating quote extensions, ordering samples and coordinating contract signature completion with legal.

    CUSTOMER SERVICE / CUSTOMER SERVICE - GENERAL

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    sekitar 3 minggu lalu
  • Customer Service People Profilers Pte Ltd Singapore (Singapore)

    Answering customer/ Shopper enquiries Taking payments by cash, cheque or credit card Perform vouchers transaction/ claim/ Car park perk Taking information from customers and entering it on a database Identify and assess customers' needs to achieve satisfaction Other ad hoc duties

    CUSTOMER SERVICE / CUSTOMER SERVICE - GENERAL

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    sekitar 3 minggu lalu
  • CALL CENTER Al Ghazi Contracting LLC Dubai (Dubai)

    Answering phones from customers professionally and responding to customer inquiries and complaints. Handling and resolving customer complaints regarding product sales to customer service problems. Processing forms, orders, and applications requested by the customers. Researching required information using available resources. Providing customers with the organization’s service and product information. Identifying, escalating priority issues and reporting to the high-level management. Following up complicated customer calls where required. Routing inbound calls to the appropriate resources. Completing call notes and call reports as necessary and updating them in the CRM. Recording details of comments, inquiries, complaints, and actions taken. Obtaining and evaluating all relevant data to handle complaints and inquiries. Managing administration, communicating and coordinating with internal departments.

    CUSTOMER SERVICE / CALL CENTRE EXECUTIVE

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    sekitar 3 minggu lalu
  • Customer Service Easyship Singapore (Singapore)

    - Senior CS rep for the APAC region - Team Leader for APAC CS Team - Coach, mentor and encourage the team to hit our KPIs - Become a knowledge expert in all things Easyship - Act as an escalation point for other CS Agents and colleagues on customer issues - Half of your time will be spent dealing directly with customers via telephone, email, live chat, and social media channels - Collaborate and contribute with other departments as representative of CS Team - Work with external partners to ensure healthy business relationships and best possible experience for ES customers - Identify areas for improvements in process and service - Some travel may be required

    CUSTOMER SERVICE / SUPERVISOR/TEAM LEAD

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    sekitar 3 minggu lalu
  • Call Centre Executive Talentvis Singapore Pte Ltd Singapore (Singapore)

    Customer services cum Sales Identify potential lead Offering of product knowledge Data management Marketing support

    CUSTOMER SERVICE / CALL CENTRE EXECUTIVE

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    sekitar 3 minggu lalu
  • Customer Service Sykes Philippines Manila (Luzon)
    PHP 21,000 - 30,000

    • Competitive salary package • Paid sick and vacation leaves • HMO coverage for you and your qualified dependents • Group Life Insurance coverage • Continuous promotional opportunities • Supportive work environment • Encouraging mentors

    CUSTOMER SERVICE / CUSTOMER SERVICE - GENERAL

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    sekitar 3 minggu lalu
  • Customer Service Representative Sykes Philippines Manila (Luzon)

    • Competitive salary, account-specific benefits and performance incentives • Night differential and night shift allowances • Paid sick and vacation leaves • HMO coverage (medical and dental) for you, even during probationary period, and your qualified dependents • Life Insurance • Cool office spaces and employee-centric facilities • Accessible locations • Mentoring and development programs for career growth opportunities • Exclusive discounts in partner establishments • Company-sponsored interest clubs • Employee engagement activities • Volunteer programs • SYKES has been in the Philippines for more than 20 years and is considered the country’s first multinational contact center!

    CUSTOMER SERVICE / CUSTOMER SERVICE - GENERAL

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    sekitar 4 minggu lalu
  • Customer Service Capita Pte Ltd Singapore (Singapore)
    SGD 3,000 - 3,550

    • Supervise and manage a team of officers who are based off-site • Provide mentorship and training to new officers • Approve and manage the tabulation of staffs' working hours and KPIs completed • Maintain public relations; regarding any complaints or concerns • Recommend improved work procedures • Perform officer's job scope which includes: (refer to below JD)

    CUSTOMER SERVICE / CUSTOMER SERVICE - GENERAL

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    sekitar 4 minggu lalu
  • Customer Service Oaktree Consulting Singapore (Singapore)

    Handle members’ inquiries and orders through by phone, via email or in person Relate and show empathy to members when they encounter issues Resolve members’ issues in a professional manner Look for problem resolutions that addresses the needs of the members, while keeping the interest of the Company in mind Process incoming orders, new accounts, distributor changes and assist members with account management Provide members with product, business and relevant Company information Document member’s calls and report trends to appropriate management Proactively encourage additional sales and share product information Proactively contact members and inform them of any product promotions, company events and special occasions Provide administrative services as required

    CUSTOMER SERVICE / CUSTOMER SERVICE - GENERAL

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    sekitar 4 minggu lalu
  • Customer Service DHL Express Indonesia Kuala Lumpur (Kuala Lumpur)

    Provide excellent customer service experience through providing accurate information e.g. accurate transit time and demonstrating the “Can Do” ATTITUDE by going the extra mile for the customers Provide Value added services such as TDX and insurance in meeting customer ‘s need

    CUSTOMER SERVICE / CUSTOMER SERVICE - GENERAL

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    sekitar 1 bulan lalu