Manage direct and control the Customer Service and Estate Management Division / Department in accordance with the relevant company policies and procedures and to ensure a high level of service to customers at all times. Ensure Health and safety criteria are adhered to at all times. Attend Management meetings and set Key Performance Indicators for the department. Formulate monthly Defects Report. Formulate Customer Service reports for Divisional Meetings. Inform President Director of any relevant customer related issues and any financial risks to the company. To liaise closely with all team members to determine and monitor performance of the department. Chair regular meetings with Customer Service Departmental Staff. To promote and uphold the company’s prestige and good name. Attend regular meetings with President Director and Directors, and other departments as necessary. Ensure adequate resource within department in order to meet customer expectation and maintain high standard of customer Service. Sort and screen tenants, leases and buyers to fit with the right location, making sure they have all necessary provisions to protect the company. Handle leases and responsible for leasing contract. Supervise the team, coach and monitor the entire. Provide analysis and reports and challenges to the President Directors and present optimal solutions to solve these problems. Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.

Kendal