Operations Admin

(Staff)
PT. Cartrack Technologies Indonesia
SOHO Capital Lt. 16/Suite #06, Podomoro City, Jl. Letjen S. Parman Kav. 28
Jakarta Barat - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Monitor and maintain detailed records of customer service tickets through the OTRS system, ensuring accuracy and timely updates Identify operational gaps, bottlenecks, and recurring issues, and provide actionable recommendations for improvement Coordinate with Customer Service, Technical, and Key Account teams to ensure smooth execution of daily operations Ensure all service requests, installations, and maintenance activities are completed within agreed SLAs Prepare regular operational reports, including ticket performance, productivity metrics, and service quality insights Support end-to-end administrative processes, including documentation, reporting, and data consolidation Assist in scheduling and monitoring GPS installation activities to ensure on-time service delivery Handling ad-hock admin task
REQUIREMENT

Minimum Diploma/ Degree in Management, Business Administration or similar discipline with at least 2 or 3 years of experience in office administration. Strong administration skills with some experience of some or most of the following areas: customer service; account management; service excellent. Good written and verbal communication in English and strong interpersonal skills in order to effectively liaise with internal and external stakeholders. Good knowledge and skills in customer service excellence and committed to the highest standards of excellence in knowledge, practice and professional responsibility. Highly motivated and proactive individual able to work to strict deadlines, with strong organizational, analytical and problem-solving skills Good computer literacy ( Microsoft Office and Google suite)

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Alamat

Jakarta Selatan

GAMBARAN PERUSAHAAN

-

https://www.cartrack.id/id

100-250

Formal

English

Manajemen Sumber Daya Manusia

622150198989

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan SOHO Capital Lt. 16/Suite #06, Podomoro City, Jl. Letjen S. Parman Kav. 28