DESKRIPSI PEKERJAAN
Provide 1st and 2nd level IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.
Support event, video conference with understanding knowhow and break fix
Support and troubleshoot desktop Technology and application like Microsoft Office
General concept for reporting, dashboard
With proactive communication with senior executive with quick resolution and follow up plan
Fast learner on new technology with data driven
Ensuring proper documentation, notification, tracking, and follow up of all incidents
Team Management with cross country is ideally passionate, high performer, fast learner, willing to take ownership work overtime required occasionally for emergency, project and VP support
Facilitate requirements discussions, troubleshooting and translate specifications in both ENGLISH and MANDARIN with stakeholders in China who communicate solely in MANDARIN.
REQUIREMENT
2+ years of work experience in large enterprise companies
University degree in computer science or equivalent experience in IT
Good knowledge in User & VIP Support and ITIL methodology
Proven ability of project management
Good Communication with different department and stakeholders
Proficient (written and spoken) in ENGLISH and CHINESE (Min B3 in GCE "O" Level CHINESE) or equivalent) to facilitate requirements discussions, troubleshooting, and translate specifications with MANDARIN-SPEAKING ONLY stakeholders in China.
Familiar with Mac OS system
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification S1/D4
- Min Experience Staff
