Service Desk Analyst (Night Shift/ WFH)

(Staff)
KMC Solutions
20th Floor, Picadilly Star, 4th Avenue, corner 27th Street, Taguig, 1630 Metro Manila, Philippines
Manila - Luzon - Philippines
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Respond to and manage customer support tickets in a timely, professional manner. Perform initial troubleshooting for Linux systems, virtualization platforms, and network-related issues. Coordinate with on-site data center technicians (“smart hands”) to execute tasks such as hardware checks, cabling, and device resets. Escalate issues to higher-level support or engineering teams as needed, providing clear documentation. Monitor system alerts, logs, and dashboards to proactively identify issues. Contribute to internal knowledge base and process improvements. Ensure high standards of reliability, accountability, and confidentiality in all work.
REQUIREMENT

Must have 3-5 years of relevant experience Strong foundation in Linux system administration. Hands-on experience with Ansible for automation and configuration management. Understanding of virtualization technologies (e.g., KVM, VMware, or similar). Good knowledge of TCP/IP networking basics (routing, DNS, firewalls, troubleshooting tools). Strong problem-solving skills with the ability to work independently and take initiative. Excellent written and verbal communication skills in English. Ability to coordinate effectively with remote teams and data center staff. Trustworthy, reliable, self-organized, and able to handle sensitive information responsibly. Can work with minimum supervision. Amenable to work US Hours/ Night shift Preferred Qualifications: Familiarity with monitoring systems and alerting (e.g., Prometheus, Zenduty). Familiarity with ticketing systems (e.g., Jira, Zendesk). Experience working in cloud or large-scale infrastructure environments. Scripting knowledge (e.g., Bash, Python)

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Alamat

Manila

GAMBARAN PERUSAHAAN

-

https://kmc.solutions/

Servis

63287796540

-

FOTO PERUSAHAAN

Lokasi Perusahaan 20th Floor, Picadilly Star, 4th Avenue, corner 27th Street, Taguig, 1630 Metro Manila, Philippines