DESKRIPSI PEKERJAAN
Operational Excellence
This role requires a high level of spoken English with western accent.
Maintain a high level of product knowledge, staying up-to-date on new product launches, promotions, and policy changes.
Accurately document all customer interactions, transactions, and resolutions in the Customer Relationship Management (CRM) system.
Meet or exceed individual and team performance targets, including response time, resolution rate, and customer satisfaction (CSAT) scores.
Identify and report trends in customer inquiries or product issues to management to help improve product quality and service processes.
Teamwork and Compliance
Collaborate effectively with team members and other departments to ensure a seamless customer experience.
Adhere strictly to all company policies, procedures, and quality standards.
Participate in training sessions and team meetings to enhance skills and knowledge.
REQUIREMENT
Minimum a Diploma or Degree in any field.
Proven experience (1+ years) in a high-volume call center, customer service, or client-facing role is required. Experience in the e-commerce or retail industry is a plus.
Fresh Graduates are encouraged to apply.
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Supervisor / Coordinator
