IT Residential Support

(Staff)
Micro Technology Solution Sdn. Bhd.
2nd Floor, No.1-2, Jalan Tasik Utama 4, Sungai Besi, 57000 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Kuala Lumpur - Kuala Lumpur - Malaysia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Technical Support & Troubleshooting. Provide on-site or remote technical assistance for computers, mobile devices, printers, and other personal devices. Diagnose and resolve issues related to internet connectivity, software, hardware, and peripherals. Troubleshoot network issues such as W-Fi connection issues and VPN access. Maintain logs of support requests, resolutions, and recurring issues. Prepare reports on service performance, recurring issues, and suggested improvements. Ensure all interactions are friendly, professional, and responsive to resident needs. Manage expectations effectively and communicate technical concepts in a non-technical manner. Proactive Maintenance. Regularly update software, firmware, and antivirus systems for resident devices (where applicable). Assist in organizing and managing community IT resources such as shared printers or common-area computers.
REQUIREMENT

Education: Associate's or bachelor's degree in IT, computer science, or a related field (or equivalent experience). Experience: 1–3 years of IT support experience, preferably in a residential or customer service-focused environment. Technical Skills: Proficiency in Windows, macOS, iOS, and Android operating systems. Other Cert: ITIL Knowledge of remote support tools and basic troubleshooting methodologies. Soft Skills: Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work independently and manage multiple tasks simultaneously.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Alamat

Kuala Lumpur

GAMBARAN PERUSAHAAN

-

http://www.mtsm.com.my/

250-500

Formal

English

Komputer/TI

60390542270

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 2nd Floor, No.1-2, Jalan Tasik Utama 4, Sungai Besi, 57000 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia