Service: Desktop Computer Support Services Service Description: Installation, testing and setup of desktop or laptop, computer Installation and setup of desktop software Detailed Responsibilities: Installation, setup, relocation, and of desktop devices and software applications. Preventative maintenance, repair and troubleshooting of desktop devices including computers, printers, laptops and other office hardware. Troubleshooting system and network problems and diagnosing and solving hardware or software faults. Maintain IT equipment inventory and documentation. Desktop O/S installation (Windows and Linux) Desktop Application Software Installation Maintain software inventory and documentation Operational Responsibilities : Awareness: Completes work assignments on-time and efficiently. Shows awareness of the group's operational processes. Under guidance, follows the group's operational processes in performing own work. In the absence of operation processes, delivers what is asked with guidance from the lead or mentor. Shows awareness of own problems or issues that may affect the delivery of work and actively seeks their resolution with guidance from the team lead or mentor. Shows awareness of own problems or issues that may affect the delivery of work and actively seeks their resolution with guidance from the team lead or mentor. Identifies possible risks in own tasks, and minimizes it in relation to their tasks. Recognizes value of resources in one's control and defines tasks that are related to the resources, while ensuring the optimal use of resources available. Basic: Completes work assignments, despite encountering obstacles in completing them. Demonstrates a sense of urgency in completing their work. Follows the group's operational processes in performing own work, and actively seeks advice in improving performance of work. Is able to mitigate or solve day-to-day typical problems or issues without guidance. Identifies problems, issues, concerns and risks then breaks it down into small components using simple analytical techniques. Takes calculated risks for simple, day-to-day tasks. Uses fewer than expected resources while still delivering high-quality work on time, resulting in cost savings or improved efficiency. Soft Skills: Fast learner and able to easily grasp new technologies, software/ hardware and IT concepts A positive can-do attitude Good oral and written communication skills

Manila