Technical Support Representative

(Staff)
Emapta
PHP 0 - 28,000
2/F and 7/F JAKA, Ayala Ave, Legazpi Village, Makati, 1229, Ayala Ave, Makati, 1226 Metro Manila, Filipina
Manila - Luzon - Philippines
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Be part of our client's team as an AU Telco Technical Support Representative, delivering support for broadband and voice services. Diagnose network issues, guide new service setups, assist customers via calls, chat, and email, document cases in CRM tools, and ensure compliance with Australian telecommunications standards across global connectivity environments. Perform various service qualification checks using advanced web-based applications Troubleshoot internet and voice service issues, applying basic knowledge of telecommunications technologies such as FTTN/X, FTTP/H, FTTC, FTTB, HFC, Fixed Wireless, Mobile 3G/4G LTE, home wireless broadband, ADSL, PSTN, and VoIP Communicate with customers through inbound calls, outbound calls, chat, and email channels Assist new clients with their internet setup, provide expert recommendations, and deliver a positive first impression Use the provided knowledge base to research answers to customer inquiries and respond with timely, accurate information Document customer needs, questions, interactions, and suggestions in the appropriate CRM, tools, or tracking systems Comply with Australian telecommunications regulatory and compliance requirements when providing end-user assistance
REQUIREMENT

Minimum of 1 year hands-on BPO experience as a Technical Support Representative supporting an Australian Telecommunications campaign Proven experience supporting Broadband or Telecommunications accounts (AU preferred; US, UK, or CA accepted) Background in customer service campaigns, preferably within a telecommunications or technical support environment Experience providing live web chat support alongside voice or ticket-based channels is an advantage Strong written and verbal communication skills, with the ability to explain technical issues clearly and professionally Working knowledge of basic computer networking concepts, including connectivity issues, modem/router troubleshooting, and network fundamentals Practical experience with email systems, common email clients, and smartphone email configuration Ability to multitask effectively, manage multiple tools and queues, and work extended or shifting hours as required Bachelor's degree holder or college undergraduate with relevant technical or support experience

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Alamat

Manila

GAMBARAN PERUSAHAAN

-

https://emapta.com/

250-500

Formal

Tagalog

Konsultan

63285400026

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 2/F and 7/F JAKA, Ayala Ave, Legazpi Village, Makati, 1229, Ayala Ave, Makati, 1226 Metro Manila, Filipina