DESKRIPSI PEKERJAAN
Responsibilities
• Provide desktop, laptop, telephony, system, and application support for local and remote users
• Support audio-visual technologies, including video conferencing and live events
• Manage and prioritize multiple tasks and projects efficiently
• Monitor, log, resolve, and escalate IT issues in collaboration with the team
• Demonstrate proactive, responsible, and self-motivated working behavior
• Maintain good interpersonal skills and strong customer service orientation
• Work effectively as a team player and show willingness to learn
Incident & Service Management
• Prioritize, escalate, and resolve incidents based on SLA impact and urgency
• Proactively communicate progress, delays, or blockers to users
• Maintain accurate and timely ticket documentation, including updates and resolutions
REQUIREMENT
Qualifications
• Bachelor’s degree or above in a relevant field
• Minimum 3–5 years of relevant experience in IT Support or Service Desk roles
• Familiarity with IT Service Management processes and ticketing systems
Language Requirements
• Professional proficiency in English, both spoken and written
• Professional proficiency in Mandarin Chinese, both spoken and written
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification S1/D4
- Min Experience Staff
