Oversee deskside operations, SOP adherence and technician development; drive CSAT/FTF/MTTR results and backlog discipline. Plan coverage for events/peaks; run knowledge huddles and safety/toolbox talks. Coordinate site IT readiness for moves/lab builds/network or AV changes; maintain a site IT runbook and POC directory. Own incident/maintenance comms at site (pre‑notice, during, post‑mortem) with clear status pages/Teams posts and executive briefings. Forecast site demand (new hires, refresh waves, loaners); align inventory and resourcing; support local audits and controls. MS Teams Conference Rooms: Set up, maintain, and troubleshoot MS Teams conference room equipment to ensure seamless virtual meetings and presentations. Physical Badge Printing and Door Access Controls: Manage and support the physical badge printing process and door access control systems to ensure secure and efficient access for employees. Barcode Printers and RF Guns: Provide technical support for barcode printers and RF guns, including troubleshooting and resolving hardware and software issues. Warehouse IT Support: Offer on-site IT support for various warehouse operations, ensuring minimal downtime and efficient workflow. Documentation and Training: Create and maintain documentation for IT processes and provide training to end-users as needed. Provide training and development opportunities for team members. Generation of regular reports on service performance, incidents, and asset management and maintain accurate and up-to-date documentation of procedures, and configurations. Work with different partners and suppliers to support / manage, planned / unplanned service outages. Deliver prioritized white‑glove support and event readiness for executives and visitors; maintain VIP profiles/runbooks. Coordinate expedited escalations and bridge calls; ensure confidentiality & professionalism. Take on ad-hoc duties as and when assigned by the Immediate Supervisor.

Singapore