DESKRIPSI PEKERJAAN
Configure multi-site switching, routing, and wireless environments (voice, data, video) under supervision.
Assist with setup of firewalls, VPNs, and security appliances for business applications.
Diagnose and resolve complex issues remotely across PCs, mobile devices, and POS systems.
Troubleshoot network, software, telephone, and security system issues.
Provide technical support to customers and vendors.
Log activities, including user details, issue summaries, and progress updates.
Follow documented workflows and project plans.
Support new technology projects by reviewing data and executing tasks.
Configure customer equipment remotely and onsite.
Participate in project meetings and provide updates.
Collaborate with customers, vendors, sales, and engineers to resolve project issues.
Install, repair, and optimize corporate hardware and equipment.
Escalate urgent issues and report IT policy concerns.
Provide timely status updates and verify technician activities.
Understand customer budgets and contracts.
Complete project checklists and build strong relationships with customers and technicians.
REQUIREMENT
Successful candidate must possess:
Bachelor’s degree in information technology or related experience
Must have 3+ years’ experience in data networking
Must have experience in large-scale IT projects
Must be CCNA Certified
Skilled in Microsoft systems and mobile device support
Strong communicator across technical teams
Effective under pressure; maintains confidentiality
Excellent customer service and team collaboration
Passionate about tech-driven workplace innovation
Good to Have Experience:
Voice and video networking
Certifications or hands-on experience with: Cisco, Fortinet, Cradle point, Meraki, Juniper, ADTRAN, Microsoft, Linux, Apple, F5, CompTIA, and other relevant technologies
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification S1/D4
- Min Experience Staff
