Oversee and manage end-to-end export and import operations to ensure smooth, timely, and compliant processes. Review and validate all export and import documents prepared by staff, ensuring accuracy and adherence to customs and regulatory requirements. Check and verify regulatory requirements for each raw material, including import permits, HS codes, chemical regulations, and any product-specific compliance. Manage and evaluate freight forwarders, shipping lines, and customs brokers to ensure service quality, cost efficiency, and performance. Coordinate with logistic partners, port/airport authorities, and government agencies to resolve operational issues and expedite shipments. Monitor shipment schedules, lead times, and risks such as demurrage, detention, or delays, and take corrective actions when needed. Supervise, guide, and train export–import staff, ensuring tasks are executed in accordance with SOP and company standards. Communicate and collaborate with internal departments (Warehouse, Planning, Purchasing, Finance, Sales) for shipment planning and documentation readiness. Analyze operational performance and prepare periodic reports on export/import activities, compliance, and cost control. Ensure all export and import processes comply with customs regulations, chemical regulations, trade laws, and internal company policies. Lead problem-solving for complex or escalated issues during export or import activities. Drive continuous improvement initiatives to enhance efficiency, accuracy, and compliance across export and import operation

Jakarta Utara