1. IT Support & Troubleshooting Provide first-level technical support for hardware, software, and network issues. Respond to user requests and service tickets promptly via phone, email, or helpdesk system. Troubleshoot computer systems, printers, mobile devices, and other peripherals. Assist in setting up and configuring new workstations and equipment for staff. 2. System & Network Maintenance Monitor and maintain IT infrastructure, including servers, network devices, and Wi-Fi connectivity. Perform routine system checks, updates, and backups as scheduled. Assist in troubleshooting LAN/WAN connectivity and internet access issues. Support implementation of cybersecurity measures and system access controls. 3. Software & User Account Administration Support installation, configuration, and updating of software applications. Assist in creating and managing user accounts, passwords, and permissions in systems (e.g., email, ERP, Active Directory). Maintain an updated inventory of software licenses and IT assets. 4. Documentation & Reporting Maintain accurate records of IT equipment, configurations, and issue resolutions. Update IT documentation, procedures, and user guides. Assist in preparing reports on IT activities, incidents, and asset usage. 5. IT Projects & Continuous Improvement Support senior team members in implementing new systems, upgrades, and digital initiatives. Participate in IT audits, system testing, and security reviews. Suggest improvements to enhance system performance and user experience.

Kuala Lumpur