Arabic Customer Service Agent

(Staff)
PT. Transcosmos Indonesia
IDR 4,000,000 - 5,500,000
RDTX Tower Lantai 7, Jalan Professor Doktor Satrio Kav.E4 No.6, Setiabudi, Kuningan Timur, RT.5/RW.2, Kuningan Tim., Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12950
Jakarta Selatan - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Handle customer inquiries via phone, email, chat, or other channels in Arabic and English. Provide accurate information regarding products, services, and policies. Resolve customer complaints efficiently and professionally while maintaining a positive customer experience. Escalate unresolved issues to the appropriate internal teams. Maintain detailed records of customer interactions in the CRM system. Collaborate with internal departments to ensure customer satisfaction and process improvement. Meet performance targets including response time, resolution rate, and customer satisfaction.
REQUIREMENT

Proficiency in Arabic (spoken and written) is mandatory. Bachelor's degree in any major preferable Arabic. Previous experience in customer service or contact center is preferred. Strong communication and problem-solving skills. Able to work in a fast-paced environment with attention to detail. Familiarity with CRM tools and customer support platforms is a plus. Willing to work in shifts, including weekends or holidays if required.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Alamat

Yogyakarta

GAMBARAN PERUSAHAAN

-

http://www.trans-cosmos.co.id/

250-500

Formal

Indonesian

Servis

02129652345

-

FOTO PERUSAHAAN

Lokasi Perusahaan RDTX Tower Lantai 7, Jalan Professor Doktor Satrio Kav.E4 No.6, Setiabudi, Kuningan Timur, RT.5/RW.2, Kuningan Tim., Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12950