Customer Service Live Chat

(Staff)
PT Sahabat Mikro Fintek (Samir)
Jl. Kemang Timur No.15, RT.7/RW.3, Bangka, Kec. Mampang Prpt., Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12730
Jakarta Selatan - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

1. Provide front-line support to customers through Call and Live Chat, addressing inquiries and complaints. 2. Open to rotating roles across other channels such as Email and Social Media, as needed. 3. Respond to customer inquiries in a timely and professional manner. 4. Identify and assess customer needs to ensure high levels of satisfaction. 5. Resolve customer complaints and provide appropriate solutions within company policies and procedures. 6. Follow up with customers to ensure their issues have been fully resolved. 7. Provide accurate information about the company’s products and services. 8. Collaborate with other teams to ensure timely and effective resolution of customer issues. 9. Maintain accurate and detailed records of customer interactions and transaction.
REQUIREMENT

1. Bachelor’s degree from any major. 2. Proven experience as a Customer Service or Call Center Agent, preferably in the e-commerce, fintech, or banking industry. 3. Familiarity with CRM systems and customer support tools. 4. Excellent communication skills – both verbal and written. 5. Strong problem-solving skills and ability to think quickly under pressure. 6. Able to remain calm and professional in handling difficult or upset customers. 7. High attention to detail and strong multitasking ability. 8. Good time management and task prioritization skills.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Alamat

Jakarta Selatan

GAMBARAN PERUSAHAAN

-

https://samir.co.id/

Keuangan/Bank

1500966

-

FOTO PERUSAHAAN

Lokasi Perusahaan Jl. Kemang Timur No.15, RT.7/RW.3, Bangka, Kec. Mampang Prpt., Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12730