Customer Support - Bilingual(Voice, Chat & Email)

(Staff)
IntouchCX
MYR 4,500 - 5,500
Unit 39-02 (East Wing, Q Sentral, 2A, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
Kuala Lumpur - Kuala Lumpur - Malaysia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

As a Customer Service agent, you will be responsible for providing quick, accurate, and friendly service to customers via phone, email, or chat. You will work on multiple tools, tasks and adhoc requests as operationally required to meet the team performance metrics. Essential Functions Provide quick, accurate, and friendly service to customers via phone, email, or chat Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance Take ownership and responsibility to get tasks and contacts completed on time and follow up with customers as needed Work on multiple tools, tasks and ad hoc requests as operationally required to meet the team performance metrics Build lasting relationships with customers, and other team members Be reliable, be on time and come in as scheduled.
REQUIREMENT

Critical Skills Outstanding oral communication skills in English along with Cantonese Ability to navigate through computer programs and email with ease Excellent interpersonal skills, being capable of empathizing, communicating, and resolving conflicts in an assertive way Understanding scenarios, making decisions, and suggesting appropriate answers/solutions according to available resources Ability to understand and share the feelings of customers and provide them with a positive and supportive experience Adaptable, flexible, approachable, and collaborative towards team goals and interests Educational/Work Experience and Requirements Must successfully pass a background check High school diploma or equivalent required Must have at least six months customer service experience or equivalent. Candidates with the proficiency of B2 level in Cantonese & English are eligible for this profile Candidate must be flexible working from Office

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Alamat

Kuala Lumpur

GAMBARAN PERUSAHAAN

-

http://www.intouchcx.com/

Komputer/TI

0

-

FOTO PERUSAHAAN

Lokasi Perusahaan Unit 39-02 (East Wing, Q Sentral, 2A, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia