Jakarta
Jakarta - Jakarta - Indonesia
Jakarta - Jakarta - Indonesia
DESKRIPSI PEKERJAAN
Monitor network, servers, and telecommunications systems using monitoring tools.
Respond to alerts and incidents to resolve or escalate issues as needed.
Perform routine maintenance tasks such as patching, updates, and backups.
Document incidents, issues, and resolutions in the ticketing system.
Escalate unresolved issues to higher-level support teams per defined protocols.
Collaborate with other departments to ensure service level agreements (SLAs) are met.
Generate and analyze system performance reports.
Assist in network configuration, upgrades, and deployment of hardware/software
Member of 7x24 monitoring, working on shifting schedule especially for Backbone
Receive escalation from customer service, conduct 1st layer analysis and troubleshooting
REQUIREMENT
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field. 1-3 years of experience in IT support, NOC, or network administration. Basic understanding of networking protocols (TCP/IP, DNS, DHCP, etc.). Strong problem-solving and analytical skills. Ability to work shifts, including nights, weekends, and holidays. Good communication and documentation skills.
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
LOKASI KERJA
Alamat
Jakarta